I am on a limited income and I can't afford to pay for regular cell phone service is is why I went with ReachOut Wireless. Since I signed up with them, I have had bad experiences with with the cell phones they sent me. I went through four cell phones from them the past year. The first phone, the battery wasn't good, so I went and spent $30 out of my own pocket on a new one. Five months later, the phone stopped working and I told ReachoutWireless and they sent me another phone. That own had a bad battery, so ReachOut WIreless sent me another one. It still didn't fix the problem. A few months later, it stopped recharging, so I spent my own money on another phone which I bought from ReachOut Wireless. After a few months, whenever I fully recharged the battery, talk time only lasted for 20 minute before it was starting to die. Needless to say, I ordered my forth phone from ReachOut Wireless and this time I ordered a BlackBerry. Those are supposed to be good phones, but it depends on how it was taken care of before I owned it. Anyway, the battery life was horrible. It lasted less than a day which was very hard on me. When I am out running errands, I couldn't use it. I would have to run home to recharge it. A decent battery is supposed to last about three to four days when it's fully charged. I called ReachOut Wireless and told them about my battery problem and they sent me another one, but it didn't solve the problem. The battery was just as bad as the current one. Two weeks later, the phone stopped working after only less than a month of ownership! The phone could no longer dial or pick up. That's when I decided to no longer purchase phones from ReachOut Wireless again. I just had wasted so much money on crappy phones that I got from them. I would like a full refund of the money I spent on their phones and for them to pay me $76 that I just paid on a phone that I purchased from an outside source which the phone is certified, like new. I just ordered it a few days ago. It should arrive tomorrow. I hope it is more liable than those crappy phones from ReachOut Wireless. It sucks that I have to fork out a lot of my own money on a reliable phone. I am entitled to one and shouldn't have to fork out a lot of money because cell phones ARE A NECESSITY, NOT A LUXURY!