• Report: #1140774

Complaint Review: Reachout Wireless

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  • Submitted: Tue, April 22, 2014
  • Updated: Tue, April 22, 2014

  • Reported By: l_ooghe — Warren Michigan
Reachout Wireless
Internet USA

Reachout Wireless Worst Customer Service EVER!!! Internet

*Author of original report: by the way...

*General Comment: Or....

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After not receiving my monthly allotted minutes (on numerous occassions) I would call and they would tell me I am not a customer or I had 2 government free phone services. I had started with them back in 2009! 

I have had to reappl countless  times in the last years , just to get my minutes. After the last time they started me back as a new customer. Well, gues what, in the following months the phone they sent me crapped out. I had not used it for a while got a new battery and charger. I had signed up for the 125 roll over minutes, so I thought I would have a couple of months worth of minutes, wrong. I called and explained to them I had not used it in a while, guess what they did not even have my number as a customer, or me for that matter even after giving them the numbers from the phone. So once again had to fax over a re-apply with all info.  I said to the rep this is probably why you think I have nore than one free phone, you keep having me resubmit my info and app.

Today I get a text from them to contact them as my phone will be cut off in 24 hours!  All I can say is WoW!

Since this is a government service why are the calls directed to India, taking away more jobs from Americans. 

So I am on hold now started out as caller 81 in line, now do to 30, I guess a lot of people got the same screwball text.  After re-applying with them so many times I'm surprised the Feds have not showed up at my house thinking I have about 10 Gov phones.  I am the only adult in the home and disabled. I have it in case my car breaks down. How the heck did they get this contract from the government is what I would like to know. 

The first phone I got from them, lasted a long time, LG, then we upgraded to a camera phone, that was a mistake, went back first phone.  Then the trouble started.... So if you get a 2nd (upgraded phone) watch out I think that is what created the problem. 

Oh and the rudeness, don't get me started on that subject.. The language would be unsuitable and I probably would not be allowed to post here ever again!!!  Go with Assurance.. or the other one can't think of their name.

Laura 

Warren, MI

 

 


This report was posted on Ripoff Report on 04/22/2014 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Reachout-Wireless/internet/Reachout-Wireless-Worst-Customer-Service-EVER-Internet-1140774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

by the way...

AUTHOR: l_ooghe - ()

I may have left out the part that I'm disabled and on a fixed income. I had got this to keep in my car in case of emergency, mechanical or health wise.  Regardless, their customer service is so poor, and I reiterate, sent  to India, this is a U.S government program, but the work sent overseas. Taking away jobs from Americans! Before you judge anyone without full knowledge of them, don't. 

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#2 General Comment

Or....

AUTHOR: Tyg - ()

Or you know you could pay for a phone service. You. complain way too much for someone living off the generosity of others. It's OUR taxes that pay for you to talk.  You should maybe Not complain that your free phone service isn't giving you the customer support, it only shows you to be ungrateful to the work OTHERS have to pay so YOU can bs with your friends. Whine a little harder why don't you.....

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