- Report: #1133440
Report - Rebuttal - Arbitrate
Complaint Review: Reagan.com
Reagan.com Pathetic customer service Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I signed up for two e-mail accounts ($40 each) with REAGAN.COM, with the intention of changing from Gmail. Immediately the inferior functionality became obvious. But it was a small price to pay for the added privacy.
When the renewal for one of them came up, they did not send a reminder e-mail. It simply locked me out of the account. When I tried to sign in, it did NOT give me the option to renew. It just acted as if my sign-on information was incorrect. It took over a week before I could contact someone to get it straightened out.
More recently (08 JAN 2014), I mis-typed in my password & got locked out of the account. After close to thirty e-mails to SUPPORT@REAGAN.COM (each responded to with a form e-mail saying the problem was "resolved"). However the problem was NOT resolved. It literally until the middle of February (between e-mails & trying to contact their "Live Chat") before the I could access my account again.
And their "Live Chat" is a joke. Half the time I tried to utilize it, I was met with a message saying nobody is available. So the only option is to leave a message & recieve the same form e-mail reply.
Well, it's 25 March, & I'm locked out of my account. Was finally able to reach an agent & they told me my account had expired & I needed to pay $40 again. There wasn't any e-mails letting me know it expired.
I'm going back to Gmail.
This report was posted on Ripoff Report on 03/25/2014 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Reagancom/Internet-Select-StateProvince/Reagancom-Pathetic-customer-service-Internetnbsp-1133440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.