After interviewing four management companies to manage and maintain a rental we own, we chose Real Property management based on their aggressiveness to find us a good renter. We needed new carpet for the rental and after several weeks, we finally got our estimate. I had told the management over the phone, through emails, and through anyone I could talk to, to shut off the main power to the house each and every time they worked on the home. A month later, I received an electric bill for $128.00 and no one has been living there at all. Neighbors have called me to find out why I'm running my A/C units 24/7. The neighbors also noted the lights have been left on. The management company is blaming the potential renter we had for leaving lights on and the A/C and refuse to pay the bill. (Because they take no responsibility in managing my property as requested). They gave him keys to the house 2 weeks before they were allowed to move in.
On top of that, they have changed the locks on my house over 4 weeks ago, and I still do not have a working key to my own house. I have requested a copy of the keys multiple times and they sent me the wrong ones. I have emailed the manager twice since they sent me the wrong keys, and have had no response from him. (He doesn't have "time" to answer my calls or my questions and asked that I email him instead). I have specifically requested that no one smoke on my property at all and a box of cigarettes was left on my front porch. My grass and yard are dying because they aren't watering the lawn. Oh yeah, the potential renters? They got out of the UN-signed lease agreement due to the cockroaches we had. Don't blame them there, but shouldn't the property management company have noticed that weeks before they moved in and took care of it?
On top of that, I have repeatedly asked the management questions about who was going to move in to my house? They would not tell me. I asked them multiple times to see a lease agreement and they finally emailed it to me the day they were going to move in. That's when I found out their names....and the lease wasn't even signed anyway! Who puts renters into someone else's home without signatures? DUH! I am so fed up with these guys and will end up having to pay $300 just to break my agreement with them. If I had $300, I'd do it in a hearbeat!!!!