• Report: #762537

Complaint Review: Real Property management las Vegas

  • Submitted: Mon, August 08, 2011
  • Updated: Mon, August 08, 2011

  • Reported By: Esn — Las vegas Nevada United States of America
Real Property management las Vegas
Las Vegas, Nevada United States of America

Real Property management las Vegas A pure rip off, do not rent from this company Las Vegas, Nevada

*REBUTTAL Owner of company: RPM Las Vegas - Update

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I rented for the first time in a long time. I had gone
Through Real Property management/ las Vegas. I found a
Condo, paid all necessary fees: including security deposit, pet fee,
Moving/ cleaning fee. After I had continuos problems after I moved in
They were pretty good about getting someone to fix them. Then February came. The unit above me water heater started leaking, so I
Called My leasing company no response, this is suppose to be the emergency number. I had NO hot water or heat in the middle of winter
For 5 days. Finally when they did decide to come out & fix it they never
Even offered to reimburse me any rent (because I could not stay there). Finally I move out when my lease is up. I was suppose to get my full refund if everything was perfect, and it was!! They WOULD not do a walk through with me (it's not there policy). And of course when I got my refund they shorted me 200$ for nothing. They stated lies on the walk through, said I didn't change the air filter & I had put a new one in the day I moved out, 100$ in there book. I patched every hole in the wall cleaned the place so it looked brand new & they charged me another 100$ for LIGHT cleaning... What a crock! And on my paper they sent me it had said air filter was new but on the back page they said it needed to be replaced. I find it odd that I caught them in there own lie & they just said if I have the receipt for the air filter they will give
Me the 8$ back... Lol.. But there charging me 100$... Do not rent from this company. I will never again & tell everyone I know not to even go near there properties... Goodluck!!

This report was posted on Ripoff Report on 08/08/2011 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Real-Property-management-las-Vegas/Las-Vegas-Nevada-/Real-Property-management-las-Vegas-A-pure-rip-off-do-not-rent-from-this-company-Las-Ve-762537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

RPM Las Vegas - Update


I wanted to apologize for the issues that you had while you were with RPM. Although we probably do not agree on everything that took place I want to acknowledge that we let you down and I am sorry. I am happy to report that since then we have made several changes within our company that have come as a direct result of the issues listed in your review. 

First off we hired a new Maintenance Coordinator, Sherri Pellegren, who graduated from Cal Berkeley. She has done a phenomenal job cleaning up and organizing our maintenance department. We now have much better communication with our owners relating to repair estimates and approvals. Sherri now manages all our WO's in a dashboard so she can close them out wkly instead of how Karla was doing it before. 

We also hired a full-time person to do QC inspections prior to any tenant move-in. If the property does not pass our minimum requirements of being clean, safe and functional then nobody moves in. Even if the owner/tenant want to work out a deal it's not worth it because it becomes too messy once people move-in. Our inspector also tries to stop by each property every 90 days or so to do quarterly inspections. He makes sure there are no outstanding work orders or property issues. He also makes sure the unit looks good, A/C filters have been changed and the tenant is happy. 

Our maintenance department also instituted an annual spring A/C tune-up for all our owners which they have been very appreciative of. Thus helping tenants hopefully avoid having their A/C units fail when we hit extreme temperatures. We also now have a tenant portal online where rent can be paid, WO's created and tenant notifications sent concerning the tenant's ledger. Along with this we also introduced a new tenant rewards program designed to incentivize payments to be made online and on-time via our RPM Resident Club. Just by paying rent on-time all our tenants now enjoy exclusive savings from our nationwide discount network of up to 50% off on dining, shopping and recreation through an app on their smart phone.

Finally, we moved into a new office that is about 2,000 sqft so we would have more room to hire people and have better facilities to train them in. We have also required all our staff to complete the RPM-U training courses so we are now an accredited property manager with The Home Depot (which give us and our owners/tenants better pricing). We joined the Better Business Bureau and the Las Vegas Chamber of Commerce a couple year ago and have maintained an upstanding rating despite more than tripling the size of the company. 

Hopefully you are fully satisfied with wherever you are currently living but we look forward to trying to earn your business again in the future. We know it doesn't fix the issues that you had in the past but we ask that you would take these improvements into consideration and update your review accordingly. As a courtesy, if you would remove the review(s) or change it to something positive we would be willing to give you a free one year membership to the RPM Resident Club. If used regularly it will save you $100's per month. Let me know and I will set that up for you.

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