Real Smar Email LLC Slammed my phone bill, lied about a refund, damaged my credit. Fort Lee, New Jersey

Real Smart Email slammed my phone bill, meaning they added the service without my consent. It was discovered only when I was cancelling my phone service. I called them and they did not dispute it and offered a full refund. They gave me a authorization number and and it would be refunded in 48 hours.  I then paid my phone company the difference since Real Smart told me they could not refund the money to me but only directly to the phone company. Six months later I get a collection letter from the phone company because the amount was not refunded. My bad for not following up for sure.

I called them today and got the run around from a guy that could not verify anything and actually went into a sales pitch trying to sell me more services, ignoring my request to explain the lack of refund. The poor buy was clearly reading from a script in some boiler room call center. He couldn't tell me where stating, "I'm only allowed to tell you that we are offshore." No customer service, no refund, no information. Beware of this company!