- Report: #303572
Report - Rebuttal - Arbitrate
Complaint Review: Real Success Institute
Real Success Institute185 South Mountain Way Orem, Utah U.S.A.
Real Success Institute deceptive and unscrupulous billing and shipping practices Orem Utah
December 21, 2007
Let's start from the beginning:
I ordered a CD from you that involved, or so I thought, information on Easy typing and filling forms on Google or something like that. I filled in the necessary information to pay the S&H for the free CD. When I was finished, the page dropped off. I thought the transaction had failed. I was wrong. There was no confirmation page. I thought the issue was dead but, boy, was I wrong.
It seems that I never got a receipt for the CD, I did not receive any sort of explanatory email about the program. I know because I always save that sort of document. (See attachment 1)
I then, not too long after received a package in the mail that I could not figure. I was not looking for anything like that and did not know what to make of it. Seems like there was some information in the kit that I should have known about but how could I? I was billed for this kit on November 27th and billed for something else I did not know about on the 3rd of December.
(See attachment 2)
Sometime later I received the free CD which was shipped on November 27th. Remember that date? (See attachment 3) Fortunately, I shut off my card. There was some information in that CD packet that would have helped me but even an imbecile could see it was too late.
I have already tried to communicate with you by email only to be ignored. I also made a phone call to complain and was given some information about the issue and was told my money would be refunded. I was given a code during this conversation to confirm the conversation: BNK 2273.
Just send me a check for the money you took from me and I will return all of your products untouched and unused. That will be the end of the issue. Otherwise, I am going to file a complaint for fraudulent business practices with whomever I may find appropriate. This is the not the first time I have been scammed but it is the first time it has ever involved such a level of subterfuge.
This report was posted on Ripoff Report on 01/26/2008 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Real-Success-Institute/Orem-Utah-84058/Real-Success-Institute-deceptive-and-unscrupulous-billing-and-shipping-practices-Orem-Utah-303572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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