- Report: #305075
Report - Rebuttal - Arbitrate
Complaint Review: RealPLayer
RealPLayerSeattle Washington Nationwide U.S.A.
RealPLayer Real player lets you buy music but not the lisence to be able to play, download, or burn. Seattle Washington
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When I try to play any of my purchased music I get one of three messages: "We can't find the music", "This is a Rhapsody download and you can only play it after you log into your Rhapsody account" They don't tell me I bought it there, just that I downloaded it from there.
This is interesting because I don't even have Rhapsody. I couldn't have downoloaded it from Rhapsody. They have told me that I have downloaded it from RealPlayer. I didn't know you could even download music from RealPlayer without buying it!. And through out all of this they keep telling me that I have "insufficient rights" because I haven't paid for this musid.
We have been going rounds for 8 months. They keep teling me I have to prove this. I have sent them copies of what is on "My Account" on Realplayer, that shows what I have bought when, and for how much. I have also sent copies of the messages I get when I try to play the music.
They have told me I need me I need to uninstall the program and install it. I have done this at least 12 times. And I have even more problems now. Especially with the new edition. Every time I open this It tells me I have to uninstall Realplayer and install the new edition again. I have also been told me that since I have the free edition I can't play my music on it.
So Consiquently I am paying for Superpass to get to watch BB9 but I am suppose to get a credit to buy 10 songs, but I don'tget to listen to the 10 songs I buy?
Can you figure this out?
This report was posted on Ripoff Report on 01/31/2008 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/RealPLayer/nationwide/RealPLayer-Real-player-lets-you-buy-music-but-not-the-lisence-to-be-able-to-play-download-305075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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