• Report: #997381

Complaint Review: RealSearch Internet Marketing

  • Submitted: Tue, January 15, 2013
  • Updated: Tue, January 15, 2013

  • Reported By: Customer — North Potomac Maryland United States of America
RealSearch Internet Marketing
Sherman Oaks, California United States of America

RealSearch Internet Marketing Realsearchppc Extremely poor service, communication, and overall lack of skill to acheive goals. Sherman Oaks, California

*REBUTTAL Owner of company: Not true

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We worked with 2 separate analysts over the course of a year.  After our initial "kickoff" meeting, which lasted roughly 1 hour, we barely heard from them again.  All of our goals were ignored by the team as they seemingly tried to automate our account and not apply any "real" work.

Once a month we received meaningless reports, which ironically highlighted the fact that they were missing all of their goals.  After multiple attempts to work with them and expressing our frustration the CEO, James Amato, contacts us to offer us a free month.  He assured he had a new person for our account and that things would improve.  He made this offer during our busy season so we said "thanks" and accepted the free month.

James promised he'd call on January 10 at 10am to try to save the account.  Believe it or not, he didn't call at all.  After I contacted him in the afternoon he said "a meeting ran over".  I wasn't buying it, but set up a meeting with him the following day.  To my surprise, he didn't call us then either! 

I finally got in touch with him the next day and asked for a refund.  He said we'd get one on the following Monday, but missed that date too.  Upon following up with him he said he "decided against it". 

My advice for anyone considering this company for work, save your money.  We've never felt so insignificant by any vendor we've worked with.  They routinely miss appointments, show up 15 minutes late, make promises and change their minds.  Very frustrating lack of professionalism here.  Buyer beware.

This report was posted on Ripoff Report on 01/15/2013 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/RealSearch-Internet-Marketing/Sherman-Oaks-California-91403/RealSearch-Internet-Marketing-Realsearchppc-Extremely-poor-service-communication-and-ove-997381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Not true

AUTHOR: Jim - ()


  1. Client asked me to call him at 12 pm pst. Not 12 est. which was the miscommunication 

  2. furthermore client was unruly. He never offered a solution to the issue. 

  3. Lastly he has issues with his own clientele and has a poor track record. 

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