On site staff at Bristol Court Towers at 6550 Glen Erin Drive are not only rude, unprofessional, unethical and shady. Shanti and her partner, who are the live in on site managers, engage in underhanded and sneaky practices that are beyond comprehension. They "rule" the building like dictators and have no qualms about yelling or screaming at residents. Shanti has no integrity and i caught her red handed telling an out and outright lie to cover her scheme to rip us off our LMR. She is fake and phony and will dupe u into renting an apartment here, after putting u thru the 3rd degree and then turn around and act as if she has done u a favor to let u reside here!!! All complaints to her district manager are met with no care or concern. I have seen 4 different assistants supers come and go since moving in here and all have left due to the treatment received at the hands of the Shanti & Fasil. They offer rental incentives during your 1st year least however in order to keep a partial amount of the discount when your 1st year tenancy is up, she demands u signf a new lease. This is not standard practice according to a multitude of rental agencies and organzations...it is just downright shady. The district manager is indifferent to the tenants complaints and chalks it up to 1 or 2 individuals having problems with staff. NOT the case. Shanti has solicited compliments thru Realstar's website and even gone as far as to submit anon compliments about her ownself. The company has an independent survey each Fall and Shanti gets the elderly tenants to come down to the office and she fills it out on their behalf.......not very unbiased??? Can you imagine living in a building where u pay rent on time, are a good tenant and the on site staff glare at you every time they see u!!! Not sure who these 2 think they are but what goes around, comes back around. Poor customer service plus an uncaring head office makes living in Realstar a very very poor experience. We are moving out mid summer and it will be interesting to see what shanti thinks she can get away with in regards to charges. Oh almost forgot to mention, head office refused to watch and/or listen to the cell phone recording of shanti screaming at tenant and another time when she was yelling at the assistant super. Just incredible. I reviewed the other post about Realstar from a previous tenant and looks like this the usual biz ways for Realstar. Careful what you sign up for.