• Report: #477441

Complaint Review: Realty Trade

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  • Submitted: Fri, August 07, 2009
  • Updated: Fri, August 21, 2009

  • Reported By:Scappoose Oregon
Realty Trade
14 E. Washington St., Suite 304 Orlando', Florida U.S.A.

Realty Trade misrepresnted their terms of agreement and stole our $895 deposit!!! Starting a class action suit - contact me if you want to join! Orlando' Florida

* : Matt-you're the a**

* : Lawsuit

* : Huge Ass

*Consumer Comment: You're not starting anything

*Author of original report: BBB gives Realty Trade an "F" rating!

*Author of original report: BBB gives Realty Trade an "F" rating!

*Author of original report: BBB gives Realty Trade an "F" rating!

*Author of original report: BBB gives Realty Trade an "F" rating!

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We contacted Realty Trade in November 2008 to sell our time share in Florida. At the time the contract said that "they would forward all inquiries about our vacation property directly to me and allow me to negotiate the sale."

If we did not receive a reasonable "offer" within 6 months they would refund our $895. When the 6 month time period ended I called to find out the process to have my deposit returned. Miraculosly they said they had an "offer" (they also said that they had previously sent me 3 other offers that we hadn't responded to. A friend of mine is a Computer Technician and checked my computer and assured me that we never got any emails from them- the address would have been network.database@realtytrade.com). They sent this "inquiry" to me - basically a letter with the email of a person (the email was incorrect and when I called back they kept me on the line for about 20 minutres and gave me a new"hotmail" email address) and a budget price. I contacted the person that had "inquired" about our property and received no response back- SURPRISE!

We then sent (certified receipt) a request to get our deposit back. I have called multiple times trying to get information about our refund with many different answers. When Don Biggs sent us an email in the beginning of this whole thing he said to call him anytime with questions. Everytime I have called Realty Trade they won't let me talk to anyone but customer service saying that the folks in Marketing do not take calls.

I think a "reasonable" offer means that it is actually an offer not an inquiry.

When I called today and spoke with Cassandra and she informed me that our request for a refund was denied. I believe this is false advertising as I did NOT recieve an offer, I received an INQUIRY and I believe with all of my heart that it was a fictious person. We wanted to sell our timeshare - why would we not have responded - it makes no sense! Had we not run into all of this red tape we would have continued to have them market our timeshare.

I have now researched this company and have seem numerous complaints that are the exact same as mine. If they do not return our refund and contact us by Monday, 8/10/09 we will begin a class action suit. We have already obtained an attorney. If anyone else would like to join us please contact me at 3smorris@comcast.net.

Parent company is Virtual Group, Inc.

Susan
Scappoose, Oregon
U.S.A.

This report was posted on Ripoff Report on 08/07/2009 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Realty-Trade/Orlando-Florida-32801/Realty-Trade-misrepresnted-their-terms-of-agreement-and-stole-our-895-deposit-Startin-477441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1

Matt-you're the a**

AUTHOR: Hugh jass - (U.S.A.)

A class action lawsuit is a large, complicated thing that costs tens of thousands of dollars just in notification costs.
While I agree with your advice (notice the correct spelling) to file in small claims court, your information on class actions may be the exception, not the rule.
By the way, I have indeed been both party to and member of multiple class actions. Never have I see one where the class gets anything substantial.
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#2

Lawsuit

AUTHOR: 3smorris@comcast.net - (U.S.A.)

For all of those that have emailed me to become part of this lawsuit against Realty Trade, I have forwarded your emails to my attorney.  I/or she will update you a soon as possible with further instructions.

Susan 

(((ROR REDACTED)))


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#3

Huge Ass

AUTHOR: Matt - (U.S.A.)

Hey Hugh Jass,


Have you ever been a party to a class action law suit? I don't think so. I have. It does not cost tens of thousands of dollars to file a class action suit. It costs the consumer nothing to file it. The attorneys file it and take a cut of the proceeds when the case settles. If the attorneys don't win the case, the consumer pays nothing. So attorneys won't take a case unless they are very sure they can win it. My advise is to file a small claims case. In most states you can sue for at least $5000. It doesn't cost very much to file a small claims case, and the company you are suing is likely to settle out of court rather than paying the expense of appearing for a case they might lose.

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#4 Consumer Comment

You're not starting anything

AUTHOR: Hugh Jass - (U.S.A.)

A class action suit costs tens if not hundreds of thousands of dollars, and the only winners are lawyers. If you have an attorney (which I doubt) he'll tell you how hard it is.
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#5 Author of original report

BBB gives Realty Trade an "F" rating!

AUTHOR: Susan morris - (U.S.A.)

Check out the reports on the Better Business Bureau site:

BBB RatingBack To Top Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:Number of complaints filed against businessFailure to respond to complaints filed against businessNumber of serious complaints filed against businessOverall complaint history with BBBCustomer ExperienceBack To Top Complaints concern the company not honoring its refund policy and claims they forwarded a potential buyer to the consumer for which the consumer has no record of ever being contacted.
Business Contact and ProfileBack To Top Name: Realtytrade.com
Phone: (800) 420-9865
Address: 14 E. Washington St. #306, Orlando, FL 32801
Google map Mapquest map Yahoo map
Business Category: Timeshare Resale & Marketing, Internet Marketing Services, Timeshare Resale & Rental Marketing
eMail: sales@realtytrade.com
BBB file opened: November 06, 2006
Business started: August 2000
Primary Contact: Mr Tim Harrison (Branch Manager)
Complaint Contact: Mike Holland (Customer Service )
Other Contacts: Mr Thomas Heel (CEO)

Alternate Business NamesBack To Top
Virtual Group


Products and ServicesBack To Top The company offers "for sale by owner" advertising of timeshare properties for rent or resale.
Additional Locations and Phone NumbersBack To Top (407) 264-6057 (FAX)
(407) 264-8955 (FAX)

LicensingBack To Top The license number is county occupational 3400-102686085. Marketing.
Customer Complaint HistoryBack To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
since the firm's BBB file was opened in November 2006: 146
in the last 12 months: 125

Complaints Concerned:
Selling Practices (22 complaints)
12 Resolved
10 Company made every reasonable effort to resolve

Advertising Issues (5 complaints)
2 Resolved
1 Unresolved
2 Company made every reasonable effort to resolve

Service Issues (5 complaints)
3 Resolved
1 Unresolved
1 Company made every reasonable effort to resolve

Customer Service Issues (2 complaints)
2 Resolved

Credit or Billing Disputes (4 complaints)
4 Resolved

Refund Practices (72 complaints)
47 Resolved
22 Company made every reasonable effort to resolve
2 Company did not respond
1 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute

Contract Disputes (14 complaints)
11 Resolved
3 Company made every reasonable effort to resolve

Guarantee or Warranty Issues (22 complaints)
16 Resolved
6 Company made every reasonable effort to resolve


Government ActionsBack To Top The BBB has no information regarding Government Actions at this time.
Advertising ReviewBack To Top The BBB has no information regarding Ad Reviews at this time.
Industry TipsBack To Top If you've been contacted by a company offering to sell or rent your timeshare the BBB advises using caution, especially if an advance fee is involved. While these companies claim to have ready buyers or renters, imply they are representing foreign investors; or that corporations are interested, most are just offering to advertise your timeshare for sale. Do not confuse the service of an advertising or marketing company with those of a real estate company. In most real estate transactions it is the buyer who puts up a deposit and the real estate company gets its commission from the seller only after the deal closes. Ask if the company's salespeople are licensed to sell real estate or whether they are selling an advertising program. If you're contacted by a marketing service, don't allow the caller to pressure you into making a hurried decision. Request detailed written information about the company's services, find out where they currently advertise and visit other Internet listings the company may have. Most company's can not tell you whether a timeshare has rented or sold because these are generally "For Sale (or Rent) By Owner advertisements. Fees for timeshare listing services can range from $295-$600 with little guarantee that your unit will be sold or rented.

In the State of Florida - the collection of advanced listing fees from Florida residents, regardless of the location of the property, and owners of Florida timeshares is prohibited. Section 721.20(6), Florida Statutes, prohibits the collection of any advance fee for the listing of any timeshare estate or timeshare license, and requires that any seller of a timeshare plan be a licensed real estate broker, broker associate or sales associate as defined in Section 475.01, Florida Statutes.


Be sure to get all promises in writing, but remember that even then, those promises are only as good as the company that stands behind them.
As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.


ID: 172358692
Report as of: 8/7/2009 3:46 PM

2009 BBB of Central Florida, Inc.
Respond to this report!
What's this?

#6 Author of original report

BBB gives Realty Trade an "F" rating!

AUTHOR: Susan morris - (U.S.A.)

Check out the reports on the Better Business Bureau site:

BBB RatingBack To Top Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:Number of complaints filed against businessFailure to respond to complaints filed against businessNumber of serious complaints filed against businessOverall complaint history with BBBCustomer ExperienceBack To Top Complaints concern the company not honoring its refund policy and claims they forwarded a potential buyer to the consumer for which the consumer has no record of ever being contacted.
Business Contact and ProfileBack To Top Name: Realtytrade.com
Phone: (800) 420-9865
Address: 14 E. Washington St. #306, Orlando, FL 32801
Google map Mapquest map Yahoo map
Business Category: Timeshare Resale & Marketing, Internet Marketing Services, Timeshare Resale & Rental Marketing
eMail: sales@realtytrade.com
BBB file opened: November 06, 2006
Business started: August 2000
Primary Contact: Mr Tim Harrison (Branch Manager)
Complaint Contact: Mike Holland (Customer Service )
Other Contacts: Mr Thomas Heel (CEO)

Alternate Business NamesBack To Top
Virtual Group


Products and ServicesBack To Top The company offers "for sale by owner" advertising of timeshare properties for rent or resale.
Additional Locations and Phone NumbersBack To Top (407) 264-6057 (FAX)
(407) 264-8955 (FAX)

LicensingBack To Top The license number is county occupational 3400-102686085. Marketing.
Customer Complaint HistoryBack To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
since the firm's BBB file was opened in November 2006: 146
in the last 12 months: 125

Complaints Concerned:
Selling Practices (22 complaints)
12 Resolved
10 Company made every reasonable effort to resolve

Advertising Issues (5 complaints)
2 Resolved
1 Unresolved
2 Company made every reasonable effort to resolve

Service Issues (5 complaints)
3 Resolved
1 Unresolved
1 Company made every reasonable effort to resolve

Customer Service Issues (2 complaints)
2 Resolved

Credit or Billing Disputes (4 complaints)
4 Resolved

Refund Practices (72 complaints)
47 Resolved
22 Company made every reasonable effort to resolve
2 Company did not respond
1 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute

Contract Disputes (14 complaints)
11 Resolved
3 Company made every reasonable effort to resolve

Guarantee or Warranty Issues (22 complaints)
16 Resolved
6 Company made every reasonable effort to resolve


Government ActionsBack To Top The BBB has no information regarding Government Actions at this time.
Advertising ReviewBack To Top The BBB has no information regarding Ad Reviews at this time.
Industry TipsBack To Top If you've been contacted by a company offering to sell or rent your timeshare the BBB advises using caution, especially if an advance fee is involved. While these companies claim to have ready buyers or renters, imply they are representing foreign investors; or that corporations are interested, most are just offering to advertise your timeshare for sale. Do not confuse the service of an advertising or marketing company with those of a real estate company. In most real estate transactions it is the buyer who puts up a deposit and the real estate company gets its commission from the seller only after the deal closes. Ask if the company's salespeople are licensed to sell real estate or whether they are selling an advertising program. If you're contacted by a marketing service, don't allow the caller to pressure you into making a hurried decision. Request detailed written information about the company's services, find out where they currently advertise and visit other Internet listings the company may have. Most company's can not tell you whether a timeshare has rented or sold because these are generally "For Sale (or Rent) By Owner advertisements. Fees for timeshare listing services can range from $295-$600 with little guarantee that your unit will be sold or rented.

In the State of Florida - the collection of advanced listing fees from Florida residents, regardless of the location of the property, and owners of Florida timeshares is prohibited. Section 721.20(6), Florida Statutes, prohibits the collection of any advance fee for the listing of any timeshare estate or timeshare license, and requires that any seller of a timeshare plan be a licensed real estate broker, broker associate or sales associate as defined in Section 475.01, Florida Statutes.


Be sure to get all promises in writing, but remember that even then, those promises are only as good as the company that stands behind them.
As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.


ID: 172358692
Report as of: 8/7/2009 3:46 PM

2009 BBB of Central Florida, Inc.
Respond to this report!
What's this?

#7 Author of original report

BBB gives Realty Trade an "F" rating!

AUTHOR: Susan morris - (U.S.A.)

Check out the reports on the Better Business Bureau site:

BBB RatingBack To Top Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:Number of complaints filed against businessFailure to respond to complaints filed against businessNumber of serious complaints filed against businessOverall complaint history with BBBCustomer ExperienceBack To Top Complaints concern the company not honoring its refund policy and claims they forwarded a potential buyer to the consumer for which the consumer has no record of ever being contacted.
Business Contact and ProfileBack To Top Name: Realtytrade.com
Phone: (800) 420-9865
Address: 14 E. Washington St. #306, Orlando, FL 32801
Google map Mapquest map Yahoo map
Business Category: Timeshare Resale & Marketing, Internet Marketing Services, Timeshare Resale & Rental Marketing
eMail: sales@realtytrade.com
BBB file opened: November 06, 2006
Business started: August 2000
Primary Contact: Mr Tim Harrison (Branch Manager)
Complaint Contact: Mike Holland (Customer Service )
Other Contacts: Mr Thomas Heel (CEO)

Alternate Business NamesBack To Top
Virtual Group


Products and ServicesBack To Top The company offers "for sale by owner" advertising of timeshare properties for rent or resale.
Additional Locations and Phone NumbersBack To Top (407) 264-6057 (FAX)
(407) 264-8955 (FAX)

LicensingBack To Top The license number is county occupational 3400-102686085. Marketing.
Customer Complaint HistoryBack To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
since the firm's BBB file was opened in November 2006: 146
in the last 12 months: 125

Complaints Concerned:
Selling Practices (22 complaints)
12 Resolved
10 Company made every reasonable effort to resolve

Advertising Issues (5 complaints)
2 Resolved
1 Unresolved
2 Company made every reasonable effort to resolve

Service Issues (5 complaints)
3 Resolved
1 Unresolved
1 Company made every reasonable effort to resolve

Customer Service Issues (2 complaints)
2 Resolved

Credit or Billing Disputes (4 complaints)
4 Resolved

Refund Practices (72 complaints)
47 Resolved
22 Company made every reasonable effort to resolve
2 Company did not respond
1 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute

Contract Disputes (14 complaints)
11 Resolved
3 Company made every reasonable effort to resolve

Guarantee or Warranty Issues (22 complaints)
16 Resolved
6 Company made every reasonable effort to resolve


Government ActionsBack To Top The BBB has no information regarding Government Actions at this time.
Advertising ReviewBack To Top The BBB has no information regarding Ad Reviews at this time.
Industry TipsBack To Top If you've been contacted by a company offering to sell or rent your timeshare the BBB advises using caution, especially if an advance fee is involved. While these companies claim to have ready buyers or renters, imply they are representing foreign investors; or that corporations are interested, most are just offering to advertise your timeshare for sale. Do not confuse the service of an advertising or marketing company with those of a real estate company. In most real estate transactions it is the buyer who puts up a deposit and the real estate company gets its commission from the seller only after the deal closes. Ask if the company's salespeople are licensed to sell real estate or whether they are selling an advertising program. If you're contacted by a marketing service, don't allow the caller to pressure you into making a hurried decision. Request detailed written information about the company's services, find out where they currently advertise and visit other Internet listings the company may have. Most company's can not tell you whether a timeshare has rented or sold because these are generally "For Sale (or Rent) By Owner advertisements. Fees for timeshare listing services can range from $295-$600 with little guarantee that your unit will be sold or rented.

In the State of Florida - the collection of advanced listing fees from Florida residents, regardless of the location of the property, and owners of Florida timeshares is prohibited. Section 721.20(6), Florida Statutes, prohibits the collection of any advance fee for the listing of any timeshare estate or timeshare license, and requires that any seller of a timeshare plan be a licensed real estate broker, broker associate or sales associate as defined in Section 475.01, Florida Statutes.


Be sure to get all promises in writing, but remember that even then, those promises are only as good as the company that stands behind them.
As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.


ID: 172358692
Report as of: 8/7/2009 3:46 PM

2009 BBB of Central Florida, Inc.
Respond to this report!
What's this?

#8 Author of original report

BBB gives Realty Trade an "F" rating!

AUTHOR: Susan morris - (U.S.A.)

Check out the reports on the Better Business Bureau site:

BBB RatingBack To Top Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:Number of complaints filed against businessFailure to respond to complaints filed against businessNumber of serious complaints filed against businessOverall complaint history with BBBCustomer ExperienceBack To Top Complaints concern the company not honoring its refund policy and claims they forwarded a potential buyer to the consumer for which the consumer has no record of ever being contacted.
Business Contact and ProfileBack To Top Name: Realtytrade.com
Phone: (800) 420-9865
Address: 14 E. Washington St. #306, Orlando, FL 32801
Google map Mapquest map Yahoo map
Business Category: Timeshare Resale & Marketing, Internet Marketing Services, Timeshare Resale & Rental Marketing
eMail: sales@realtytrade.com
BBB file opened: November 06, 2006
Business started: August 2000
Primary Contact: Mr Tim Harrison (Branch Manager)
Complaint Contact: Mike Holland (Customer Service )
Other Contacts: Mr Thomas Heel (CEO)

Alternate Business NamesBack To Top
Virtual Group


Products and ServicesBack To Top The company offers "for sale by owner" advertising of timeshare properties for rent or resale.
Additional Locations and Phone NumbersBack To Top (407) 264-6057 (FAX)
(407) 264-8955 (FAX)

LicensingBack To Top The license number is county occupational 3400-102686085. Marketing.
Customer Complaint HistoryBack To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
since the firm's BBB file was opened in November 2006: 146
in the last 12 months: 125

Complaints Concerned:
Selling Practices (22 complaints)
12 Resolved
10 Company made every reasonable effort to resolve

Advertising Issues (5 complaints)
2 Resolved
1 Unresolved
2 Company made every reasonable effort to resolve

Service Issues (5 complaints)
3 Resolved
1 Unresolved
1 Company made every reasonable effort to resolve

Customer Service Issues (2 complaints)
2 Resolved

Credit or Billing Disputes (4 complaints)
4 Resolved

Refund Practices (72 complaints)
47 Resolved
22 Company made every reasonable effort to resolve
2 Company did not respond
1 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute

Contract Disputes (14 complaints)
11 Resolved
3 Company made every reasonable effort to resolve

Guarantee or Warranty Issues (22 complaints)
16 Resolved
6 Company made every reasonable effort to resolve


Government ActionsBack To Top The BBB has no information regarding Government Actions at this time.
Advertising ReviewBack To Top The BBB has no information regarding Ad Reviews at this time.
Industry TipsBack To Top If you've been contacted by a company offering to sell or rent your timeshare the BBB advises using caution, especially if an advance fee is involved. While these companies claim to have ready buyers or renters, imply they are representing foreign investors; or that corporations are interested, most are just offering to advertise your timeshare for sale. Do not confuse the service of an advertising or marketing company with those of a real estate company. In most real estate transactions it is the buyer who puts up a deposit and the real estate company gets its commission from the seller only after the deal closes. Ask if the company's salespeople are licensed to sell real estate or whether they are selling an advertising program. If you're contacted by a marketing service, don't allow the caller to pressure you into making a hurried decision. Request detailed written information about the company's services, find out where they currently advertise and visit other Internet listings the company may have. Most company's can not tell you whether a timeshare has rented or sold because these are generally "For Sale (or Rent) By Owner advertisements. Fees for timeshare listing services can range from $295-$600 with little guarantee that your unit will be sold or rented.

In the State of Florida - the collection of advanced listing fees from Florida residents, regardless of the location of the property, and owners of Florida timeshares is prohibited. Section 721.20(6), Florida Statutes, prohibits the collection of any advance fee for the listing of any timeshare estate or timeshare license, and requires that any seller of a timeshare plan be a licensed real estate broker, broker associate or sales associate as defined in Section 475.01, Florida Statutes.


Be sure to get all promises in writing, but remember that even then, those promises are only as good as the company that stands behind them.
As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.


ID: 172358692
Report as of: 8/7/2009 3:46 PM

2009 BBB of Central Florida, Inc.
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