• Report: #502063

Complaint Review: RealtyTrac And Real Estate Promoter

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  • Submitted: Wed, September 30, 2009
  • Updated: Thu, October 22, 2009

  • Reported By: joe e — NORTH PORT Florida USA
RealtyTrac And Real Estate Promoter
www.realtytrac.com Internet United States of America

RealtyTrac And Real Estate Promoter REALTY TRAC REALTY TRACK realty trac charging credit card after cancelation. Internet

*UPDATE Employee: Please contact us to remedy

*UPDATE Employee: Explanatin of Real Estate Promoter's policy

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realty trac charging credit card after cancelation.
there should be a class action suit as they charged me over 500.00 unrecoverable dollars!!!!!

This report was posted on Ripoff Report on 09/30/2009 09:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/RealtyTrac-And-Real-Estate-Promoter/internet/RealtyTrac-And-Real-Estate-Promoter-REALTY-TRAC-REALTY-TRACK-realty-trac-charging-credit-c-502063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please contact us to remedy

AUTHOR: Daren Blomquist - (USA)

Hi,

This is Daren Blomquist, Marketing Communications Manager at RealtyTrac. I am sorry to hear about your experience and would like to try to remedy the situation for you. We were unable to locate your account with the information provided in this forum. Please contact me at darenb@realtytrac.com or at 949-502-8300 x115. You can also call our customer service department at 877-888-8722.

For other RealtyTrac customers or potential customers who may be reading this: We offer the free trial so that you can test out our service and cancel without being charged if you decide not to continue with the service. You can cancel yourself online anytime; just log in with your username and password and click "Edit My Profile." You can also cancel by contacting our customer service department at 877-888-8722 or support@realtytrac.com.

Sincerely,
Daren
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#2 UPDATE Employee

Explanatin of Real Estate Promoter's policy

AUTHOR: Eharbor - (U.S.A.)

As a representative of Real Estate Promoter, I want to inform you of what takes place with our online trial offer and respond to the complaint that was filed.

Real Estate Promoter is partnered with several companies. When a client signs up for a free trial with one of those companies, before they finish registering they are presented with our offer for a free trial of our Real Estate Promoter Investor Business Center. All terms and conditions are clearly stated on the opt-in page. The client has the option of clicking "Yes, continue" to accept the offer or "No thanks" to decline it. They are emailed a confirmation of their order with their new Investor Business Center information. The client can then use the website free of charge for a specified period of time, after which they will be charged a monthly fee to continue using the site. If the client contacts our support department within the free-trial period to cancel their account, their account is closed without charge.

If you signed up for our free trial but then find you don't want it after the free-trial period ends, please call us and we will work with you to help you get your money back and avoid future charges. Our customer-service representatives are helpful, friendly and quite understanding. We always do our best to help our customers and we promise to treat you fairly and kindly throughout the refund process.

Please call Real Estate Promoter's support department at 801-705-5325 or toll-free at 800-665-7495 to work out a solution today. We are confident you will feel satisfied with your experience speaking with us.

Real Estate Promoter Support Department
support@realestatepromoter.com
801-705-5325
http://twitter.com/repromoter
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