• Report: #214486

Complaint Review: Rebatestatus - Continental Promotion Group Cpginc

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  • Submitted: Fri, October 06, 2006
  • Updated: Sun, July 27, 2008

  • Reported By:Lincoln Rhode Island
Rebatestatus - Continental Promotion Group Cpginc
1120 West Warner Road Tempe, Arizona U.S.A.

Rebatestatus - Continental Promotion Group Cpginc ripoff rebate scam invalidating qualifying rebates Tempe Arizona, Niagara Falls New York

*UPDATE Employee: We are all human

*Author of original report: Rebate honored after repeated resubmissions

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Received an email about my rebate being invalid. I keep a pdf of all my rebate submissions and met every requirement so I sent my pdf file as well as comments saying that they were wrong about me not qualifying. Usually this step enlightens rebate companies and they send the rebate. Not rebatestatus.com, they sent me another failure for the same reason, something to do with the qualifying dates for the rebate.

I looked up rebatestatus.com on networksolutions.com/whois and found it's owned by Continental Promotions Group so I logged a BBB report on them and am listing this information on ripoffreport.com.

There should be a class action lawsuit against this company for practices like this. How many people have they "stolen" from for incorrect processing? How do they make money doing this? They must be making more money somehow by invalidating rebate requests. File a BBB report against Continental Promotions Group if you've been ripped off by rebatestatus.com, that's my suggestion for now.

David
Lincoln, Rhode Island
U.S.A.

This report was posted on Ripoff Report on 10/06/2006 07:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rebatestatus-Continental-Promotion-Group-Cpginc/Tempe-Arizona-85284/Rebatestatus-Continental-Promotion-Group-Cpginc-ripoff-rebate-scam-invalidating-qualifyi-214486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We are all human

AUTHOR: Rebate Specialist - (U.S.A.)

I just want to say we are all human and mistakes happen so if the rebate was from for example

01/01/2008- 01/30/2008 and someone entered 01/31/2008 instead of a date that your purchase was made on which is in the qualifying period then that is considered a mistake.

We are happy to know that you kept a copy of your rebate submission because alot of people do not.
So now I hope you received your rebate since everything was corrected.
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#2 Author of original report

Rebate honored after repeated resubmissions

AUTHOR: David - (U.S.A.)

I contacted the BBB about this company and recieved the following response:
--------------
Please let this letter serve as our response to a complaint filed concerning the status of a rebate. Continental Promotion Group Inc. (CPG) is a fulfillment house that is contracted with the sponsor of a consumer promotion,
Envision Peripherals Inc., to fulfill consumer rebate requests. CPG simply acts as the sponsor's agent in receiving and processing mail submissions and other consumer inquiries. The
sponsor who is responsible for compliance with its terms puts the consumer offer forth.

Acting as the fulfillment agent, CPG itself has no obligation to fund consumer rebates. That obligation belongs solely to Envision Peripherals Inc. CPG is obliged to follow the
instructions of our client with respect to individual rebates to be funded. We are showing a valid rebate request for $60 in our system. This rebate is currently processing. Once
this check has completed the mail preparation phases of the processing it will be mailed.

Thank you for your cooperation in this matter.

Sincerely,
Customer Contact Center
Continental Promotion Group, Inc
----------
I kept my BBB case open and followed up with:

I want to make a point here. This is a Continental Promotion Group problem and not an Envision problem. The issue is that Continental Promotion Group is not processing rebates correctly for their sponsor. The issue lies with Continental Promotion Group and they should be audited for compliance. I would dare say that if they were audited the auditor would find CPG rejecting many legitamate rebate requests and this is not right. They are actually stealing from the person submitting the rebate since they won't receive that money. I may receive my rebate now after making a big issue out of this but I'm sure there are many that won't go to such lengths.
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