• Report: #477072

Complaint Review: Records Removal Services

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  • Submitted: Thu, August 06, 2009
  • Updated: Wed, November 28, 2012

  • Reported By:Hammondsport New York
Records Removal Services
PO Box 676 Hyden, Kentucky U.S.A.

Records Removal Services, JPalmer, PamM, M.Baker Charged for services never rendered, delayed resolution until banks fraud grace period had expired Hyden Kentucky

*Consumer Comment: records removal scammers

*Consumer Comment: records removal is a scam!!!!

*Consumer Comment: amber

*Consumer Comment: amber

*Consumer Comment: amber

*Consumer Comment: amber

*Consumer Comment: WHATEVER

*Consumer Comment: amber

*REBUTTAL Owner of company: Police

*Consumer Comment: amber

*Consumer Comment: Criminal Morons

*Consumer Comment: amber

*Consumer Comment: amber

*REBUTTAL Owner of company: YES THEY ARE CRIMINALS

*Consumer Comment: amber

*UPDATE Employee: Amber Speer

*REBUTTAL Owner of company: amber

*UPDATE Employee: Jacques Cooper is a LIAR!

*Author of original report: Never Closed THIS Case

*General Comment: These people are liars

*UPDATE Employee: Not True - Records Removal Services

*Consumer Suggestion: How To Get Your Money Back From RecordsRemoval.com

*UPDATE Employee: from temp employee

*UPDATE Employee: Do Not Count on Records Removal Service for Anything!

*UPDATE Employee: Resolve Your Complaints

*Consumer Comment: J Palmer's record removal scam

*UPDATE Employee: Last Try

*UPDATE Employee: Jacques Cooper did not comply with Records Removal Services Requests. We are still waiting.

*Author of original report: Stalling Tactics

*Author of original report: records removal services, Pam M

*Author of original report: records removal services, Pam M

*Author of original report: records removal services, Pam M

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This company charged me $609 USD on 2/23/09, on the pretext of removing charges from my criminal record circa 1998, and restoring my right to possess a firearm.

After waiting a month, I received an intro packet, basically a list of paperwork that they needed from me to begin the process. Criminal history, fingerprint card, disposition of the cases, etc. After spending $100 USD in fees, over $200 USD in expenses, and waiting another 12 weeks for said paperwork, I finally had everything together.

I was instructed to return the original documents, no copies, by mail. I was also told that I should not send them via any means requiring a signature, as they were, "too busy" to sign for everything they received. This disturbed me, but as I had already paid out nearly $1000 USD, I felt pretty committed.

So I sent everything to them at my expense, and waited the requisite '6-8 weeks'. When I got no updates or activity, I attempted to contact them, which turned out to be futile. The only means of contacting a live person was to call the inital 'new customer only' line.

I spoke with a David Jones, who after listening to my complaint gave me the names/ex.'s for a J Palmer (president) Nancy (vice) and Pam M (assistant), then told me to call him back if I didn't get a response.

J Palmer's ext lead to a voice mail that went to dead air and disconnected after 3 min 45 sec, Nancy has no working ext, Pam M went to voice mail each time, has not returned a single call of the 14 or so placed.

Today, 8/06/09, after attempting once again to contact 'management' I called David. He promised to try and have someone call me, but sounded very dis-interested. After hanging up, I called my bank to see how I should proceed with resolving the issue.

I was greeted with the unpleasant response, "You waited too long to do anything about it now" It is bank policy that fraud charges can only be disputed within the first 60 days. I had not even received the paperwork to send them by that point.

Now, I am out a grand, and being disabled, that's quite a hit. I was willing to pay the price if it meant I could clear my record, allowing new employment options, but this is unacceptable. It seems my only recourse is litigation, which I cannot afford.

Jacques
Hammondsport, New York
U.S.A.

This report was posted on Ripoff Report on 08/06/2009 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Records-Removal-Services/Hyden-Kentucky-41749/Records-Removal-Services-JPalmer-PamM-MBaker-Charged-for-services-never-rendered-dela-477072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

records removal scammers

AUTHOR: amberjackson1980 - (USA)

we r going to take records removal down anyone that has been ripped off from these inbreads call me at 2107776117 my name is amber and i have various numbers from the police to the federal and state senators and im takin it to the news station nationwide.
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#2 Consumer Comment

records removal is a scam!!!!

AUTHOR: amberjackson1980 - (United States of America)

if you have been scammed by records removal please call joel abner at 606-435-6069 he is a detective for this town that jordan palmer is residing.  if you have been scammed and you want more info. please call me at 210-777-6117 my name is amber and i have a lawyer that is in texas and in the process of tryin to prosecute these inbreads!!!!!
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#3 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

please people if u love ur money u will not use records removal services they r  bunch of crooks and they r facing numerous charges, trust me i know ive been speaking with law enforcement and they tell u all these lies to buy time which aint guna work for me because im taking this shit to the news.  they got two people working for their company and make up names like michael brown and david wateva the fuc his last name is.  these people are not registered with the BBB and have an F rating plus all these complaints from people being ripped off.  may god bless these sick individuals.
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#4 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

johnathan we already know whats going to happen to them pretty soon so its only a matter of time and they will be caught.  they know what they did and they cant prove shit, they have no confirmations of sending any completed paperwork to my house because their liars!!!!!!!!!!!!!!! 
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#5 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

lol this nigga is gay jordan palmer..........hes gota gay and lesbian internet scam!!!!!!!!!!!!
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#6 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

b**ch i am the police ima get u legally u stupid b**ch
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#7 Consumer Comment

WHATEVER

AUTHOR: Jonathan - (USA)

Nothing you people say can be believed. You do nothing but lie and Michael Brown is not the owner of Records Removal and if he is then he will be brought down with Jordan Palmer and Nancy Couch. You people say you have done all this hard work on all these peoples part and sent them the stuff you say you sent but what you don't understand is there is record at the post office of everything delivered to any address in the United States. Yes thats right....big brother is watching. So anything you say you sent to me or anyone else...there would be records of it at the post office even if it was not sent registered mail. Anything sent through just the normal mail is recorded and documented and to what address it was sent. SO that being said, any one of us can have our records pulled from the post office and it would show if there was ever anything delivered from you people at your address to any of us at our addresses. And even though you sent that piece of paper saying not to send you documents requiring a signature thats fine because I sent my stuff to you registered mail NOT requiring a signature so I have treacking numbers of everything I sent to you and I only ever got one thing from you idiots. You are a scam business and you will be brought down. You are operating in the state of KY illegally at this point and I will be calling the Secretary of States office on Monday to let them know what you're up to. You people have to same story for every single one of us and have the same remarks for every single one of us......you know f you are going to ripp people off and run a sham business I think I would script my shit out a little better. The BBB knows you're frauds, the state police there know you're frauds, and you even tried calling the cops on me here in Colorado and guess what....they know you're frauds too and now I have cops in colorado pulling information on you fucks for me. Thats right an NCIC can be ran from any state on any person in any state so it don't matter if you live here or not, the police here can find out anything they want about you and they have......SO when I'm done with you there, I am going to persue charges on you here in Colorado.....SO GET A LAWYER....YOU'RE GOING TO NEED IT!!!!!
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#8 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

as a matter of fact give me a call these bastards already have my number 2107776117 amber. 
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#9 REBUTTAL Owner of company

Police

AUTHOR: Client Services, Records Removal Services - (USA)

Actually, Ms. Speer, we saved your voice mails (including when you say you are Bipolar) are forwarded them to the Police in Kentucky and Texas. Michael Brown the owner of Records Removal Services has this to say to you and Jonathan:  

"Yes Amber Speer admits to being Bipolar; she apparently is having a manic episode and has gone off the deep end.  She just got her documents and an employee had reviewed her documents and had prepared her pardon questions when she just went off a couple days ago.  It seems I wasted a lot of time on our part.  Please keep all messages, don't delete any messages or emails from Amber Speer,  I will make an example of her if that's the last thing I ever do."
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#10 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

my computer will not let me email u idk why just email me at amberspeer@sbcglobal.net
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#11 Consumer Comment

Criminal Morons

AUTHOR: Jonathan - (USA)

Amy, Also if you don't know it you can go to this website. It is the KY Secretary of State website and see all the businesses that Jordan Palmer is currently orperating. He keeps getting new businesses because he keeps scamming people so he tries to hide.

https://app.sos.ky.gov/ftshow/(S(otwemj45pbh51i45hh4bb055))/ioffsearch.aspx?search=JORDAN+PALMER

You'll notice they are operating "Records Removal Service" illegally because it shows that it is an inactive business because he has not filed the appropriate paperwork with the Secretary of States office to operate a business in KY. If you click on any of those links you can read and see documents that have been filed for that so called business. He needs to be stopped and shut down from operating a business in the state of KY all together. Also if you would like you can email me at texanbyblood@comcast.net. I don't care if they have my information. I want them to know it is me that is going to shut them down because I told them a couple years ago they would rule the day they ripped me off so they are going to know it was me and I don't care if they rebel against me because it just gives me more for my case. So we can communicate without them seeing anything we are saying I would suggest that you contact me through that email address if you would be interested in joining forces in getting these idiots shut down and prosecuted for their criminal acts.

Its kind of funny how you can read every complaint on here and their responses are all the same. Every one of us were the ones who was to blame for them not doing what they advertise they do. They threaten everyone that they are going to put their information on the internet which I have included in my case against them. Every single complaint on here reades exactly the same. The only constant is Jordan Palmer, Nancy Couch, and the other so called "employees" that work for them. Other than that everything reads the same just different people. It shoud be obvious to the KY state officials and the KY BBB and the KY Secretary of State who the problem is. I spoke with the KY BBB and they had nothing nice to say about Jordan Palmer or whatever his name is. But do contact me and I will share information with you including the KY state statutes that I am going after them for so this way you can use the same statutes to give to Joel Abner with the KY State Police. The more people that get involved the more they are going to have to pay!!!

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#12 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

there is a website u can go to file a lawsuit im sure if u type in records removal lawsuit u can get on it.  i complained to the bbb and filed for a lawsuit and i have other things up my sleeve lol.  i also got the number and address to dateline to announce to america how these piece of shits are preying on people but it will all be over soon im telling you this is only the beginning.  these people are flat out liars i dont have 12 convictions lol i dont have any convictions just an arrest and never been on probation.  i got somebody doing an investigation on their website also and the magic jack number they called me from 202-241-2423.  good luck to you and please keep me posted and post as much as you can on other websites such as facebook or twitter.
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#13 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

thank you for the info im going to call monday morning and have been talking to alot of people also just not going to put a whole lot on here cause these stupid dick suckers are on here. 
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#14 REBUTTAL Owner of company

YES THEY ARE CRIMINALS

AUTHOR: Jonathan - (USA)

Yes they are criminals and in reading this everything that they are saying and everything they have done is word for word what they did to me. I have a case against them and it is being presented to the Grand Jury in KY on June 5th. I have been working with the FBI and the KY State Police on these idiots and they can't prove they have done anything they say they have done. I on the other hand have every bit of comunication and every phone call recorded, and every email saved. I have everything. They threatened to put my information out on the internet also for speaking out against them. The thing is these people are inbread and stupid fucks. They don't have a clue what they are talking about and I told them they would rule the day they ripped me off and now I get a free trip to KY and I am going to see them prosecuted and jailed for every crime they have committed and I am going to get my moeny back.......WATCH!!!! And if you fucks don't believe me....go ahead and call Joel Abner at the Hazard County KY State Police office. He has been trying to get ahold of you but you little bitches keep trying to run! And I have forwarded him all this new information and NOW you are posting peoples information on the internet which is illegal handeling of trusted information.......You people are done! If anyone wants to go after these people contact Joel Abner at 606-435-6069. Reference Nancy Couch Bowling DOB (6-8-1958) and Jordan N. Palmer (9-7-1976) Jordans address is 181 Old Mill Dr. P.O.B. 676, Hyden KY, 41749 And Nancy Couch Bowling is 222 Old Mill Dr. P.O.B. 677, Hyden KY 41749. Don't let them get away with what they think they are getting away with! Jordan Palmer also changed his name and I am currently going to find out what he is hiding from and why the name change took place. It helps to have connections in KY!!!!
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#15 Consumer Comment

amber

AUTHOR: amberjackson1980 - (United States of America)

no b***h your wrong i dont have any convictions i never went to court and never had probation plus this happened in 1999 which was a misdemeanor and unlike u, well u will have federal charges on u so gud luck with that one and f**k u and ur non existing attorneys lol they are made up just like ur company u stupid b***h and im going to keep on until i get my money so u and yo momma u work with need to pay up.  everybody knows who yal are and what kinda people u r.......crooks!!!!!!!!!!!!!!!!!
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#16 UPDATE Employee

Amber Speer

AUTHOR: Client Services, Records Removal Services - (USA)

Amber, you are not the owner of the Records Removal Services.  Records Removal Services has multiple, multiple owners and partners with consulting attorneys.  

Amber Speer, contact anyone you wish.

If you are every ready to stop cursing and work on your case you may email is at accounts@recordsremoval.com  

You have over 12 convictions, so good luck with everything.

You posted:  

Client Said: May 24, 2012 4:58pm
bitch i didnt go into payment default u lyin hoe bitch u kno i payed on time

Client Said:May 25, 2012 12:24am
i just want my money and im going to get it so pay up bitches!!!!!!!!!!!!!!!!111

See attached proof that this person is a liar.  She was in payment plan default.
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#17 REBUTTAL Owner of company

amber

AUTHOR: amberjackson1980 - (United States of America)

this is amber read my blog on under steve, i need to know if you have any other info cause i have some names and police are looking into addresses and phone numbers and other things i cant talk about right now.
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#18 UPDATE Employee

Jacques Cooper is a LIAR!

AUTHOR: Another victim - (U.S.A.)

Jacques Claude Cooper is lying.  His case was completed so very long ago that I hadn't checked our backup system to see if his paperwork was done.  Low and behold when I checked there was his completed Arkansas pardon and his Certificate of Relief from Disabilities on backup, his completed paperwork was sent on DECEMBER 29, 2009 below is his cover letter giving his instructions on how to file his pardon in Arkansas

December 28, 2009

Jacques Claude Cooper
8883 County Route 77
Hammondsport, New York 14840

Dear Mr. Cooper:

Enclosed is your completed pardon application.  Should you find any mistakes please contact us immediately.

On the first page is a checklist, make certain that all information on this checklist has been enclosed with your completed application.  I have included a self addressed envelope for you to mail everything to the board in, all you need do is add proper postage.

Since we are applying for a pardon with firearm rights restored, there is a form that the Chief Law Enforcement Officer in the county where you currently live must sign.  As you can see I have added notes to this form that must be signed to clarify your personal situation.  Make certain the Chief Law Enforcement Officer signs this in front of a Notary Public.

You must also sign page 6 where I have attached a sign here tab, but again make certain that you sign this in front of a Notary Public and have them sign and date the form.

We always advise our clients to make a copy of everything before it gets mailed to the board and after the forms have been notarized so you have a copy of everything that gets sent in for your records.

Make certain that you include everything listed on the checklist and put a "sign here" tab on the sheet as you include all documents in the self addressed envelope so you do not forget to include some form of documentation that needs to be included.

After you send in the documents to the board, The Parole Board will review all applications.

After the Parole Board makes the review and recommendation, you will be notified.

Please, do not call the Parole Board concerning results. The Parole Board is charged with first review of all applications. Files will be reviewed by the Governor in the order they are received. There is no appeal process for Pardons. The decision of the Governor is final. Incorrect information will be grounds for return of your application.

**This letter is for your instructions only, DO NOT include this letter with your application or other documents to the board.

All of us wish you the very best in the process.

Kindest Regards,

Donna

Mr. Cooper, I don't know why you are lying about not getting the paperwork but I CAN PROVE IT WAS MAILED TO YOU
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#19 Author of original report

Never Closed THIS Case

AUTHOR: jacquesanthonyster@gmail.com - (U.S.A.)

I received a phone call out of the blue from a 'Mike' at Records Removal. I had basically written off the whole thing, after the last round of threats, stalling, more threats, and then no contact. 

The conversation started off with the typical hostility... claiming they had done their job (which they STILL have not), threatening me with a slander suit (for speaking the truth), and the "Well, if you complain about us, people will know that your a felon"

After explaining that I had the paperwork to PROVE what I was saying, and that I have NEVER hidden my criminal record, his tone changed dramatically.

He informed me that he was doing some 'quality control' on old cases, trying to resolve issues (so why the initial hostility / threats?) and asked if I could send him the 'paperwork' I was referring too. He asked that I come onto Ripoff Report and update showing that they had contacted me independently, in an attempt to resolve this. He also promised that someone would contact me the following day to see about moving forward with my case. To date, I have heard nothing.
  
When I got home that evening and logged on, I noticed this comment about the case being resolved, BUT it had been posted PRIOR to our phone call. I started a response, but my internet went down and I decided to wait until I heard back from Mike. 

After a few weeks had passed with no word, I logged on to check and found the comments others had posted. From the looks of it, they were trying their best to intimidate people into being quiet about their scam. Perhaps they are catching more heat than they planned on.

All I can say is that you should NEVER give these people money or personal information... Side note for Records: If you spent as much effort ACTUALLY doing what you advertise, you might be a successful company. And I am WAITING for you to disseminate my information... I WILL sue you.  
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#20 General Comment

These people are liars

AUTHOR: Jonathan - (USA)

Whoever reads these things....do not believe a word these people from Records Removal Services say. They claim to do all this stuff and divert blame to everyone else because they do not thing they are doing anything wrong by ripping people off. Anything they say you can take for a lie. They have ripped me off as well, and I will pursue them to the fullest. They think they are so clever with their remarks however they are idiots! They have not sent anything to anyone or done anything to make right their wrongs. If you have been victimized by these criminals pursue them with everything you have. I posted their legal names, birthdays, and addresses in my post on this subject. Contact the KY State police and file charges. By my research and after speaking with law enforcement in KY if you call them and enough of us call them they will have to act on these idiots. From my conversations with the state trooper these people are guilty of the following:

Theft By deception
Identity Theft  (If they have threatened to post your personal information on the internet)
Fraud

Criminal Impersonation (On account of their many fake names that they sign emails with and fake people they represent themselves to be)

The only people I have 100% nailed down as participants in this fraud scheme is Jordan N or B Palmer, and Nancy Couch. Nancy Couch is Jordans Mother. The other people that have sent you emails are fictitous people created to make it look like they ahve alot of people working for their "big" company. Their phone IVR is fake. As real as it may sound do not believe a word of it. The fact that you can not speak to a human being should tip you off to the fictitiousness of this comapny. Thety are cowards and will not spoeak with you personally.
Their term of Service is fake.....and will not hold water in a court of law. No terms of service can give someone a right to break privacy laws and no terms of service can forbid you from complaining, suing, or going after a company for breach of contract or for being a false company. Their TOS is crap and would be laughed out of court. Their whole website is crap and fake. There is nothing real about it. The website is fake and so are the testimonials that are on there. They are more fictitious people these wackos have created in their heads!!!

Everyone who has been victimized by these people need to pursue them. Stay on the state police to do something. Thats what I have done. I am going after them with criminal charges and then I am suing them in civil court!!!!

Don't let anything these people threaten you with scare you. They have nothing and they can do nothing. They don't know their asses from a hole in the ground much less anything about law. I have had extensive email battles with these illiterate criminals and their IQ is that of a 4th grader. they can do nothing to you for pursuing them in a legal manner.
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#21 UPDATE Employee

Not True - Records Removal Services

AUTHOR: Client Services, Records Removal Services - (USA)

Records Removal Services completed this case. Records Removal Services strives to be the best in customer satisfaction.  Should you have any questions, please email Records Removal Services at accounts@recordsremoval.com
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#22 Consumer Suggestion

How To Get Your Money Back From RecordsRemoval.com

AUTHOR: CommonCents - (United States of America)

Do not waste your time listening to Jordan Palmer's excuses.  They are only designed to delay you past the point where your credit card company cannot do a chargeback.  

I called my credit card company and got my money back.  It took about 5 minutes.  I told them. Here is what I told the bank.

"I learned that they have a F rating with the BBB and a notorious scam.  They have not done the work.  I informed them that I want to cancel the service before they started.  They are not licensed to do the work in my state."

It is easy and your credit card company will back you.  There is nothing Palmer can do to stop it.

I also registered a complaint online complaint with the TN Division of Consumer Affairs.  Their web site address is http://tn.gov/consumer/consCompFrm.shtml  .  

Jordan Palmer is a grifter and RecordsRemoval.com is a total scam.  I should have checked their Better Business Bureau rating first.  I hope this helps.

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#23 UPDATE Employee

from temp employee

AUTHOR: fraud detection unit - (United States of America)

Records Removal Service is just pretending to be working with you on this to try and make you look bad. I know for a fact they have no intention of helping you or anyone. It is just one of the hundreds of internet scams ... taking your money and promising you something but never delivering.

You can do the expungement yourself and it would be done right and better. Even if Records Removal Service actually handled the case they have no vested interest in the outcome for you.  You may be able to get help from Legal Aid. Please don't give up because you ran into a crook!
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#24 UPDATE Employee

Do Not Count on Records Removal Service for Anything!

AUTHOR: fraud detection unit - (United States of America)

Records Removal Service is a scam. They have NO intention of helping anyone. Their cheesey messaging system is set up to blame customers for not following instructions. Please call your banks and credit cards to get your money back. Don't waste time with their pretending to 'work' on your case! Remember you do not have a case with them. DO NOT SEND SENSITIVE DOCUMENTS TO THEM!!!  You can do everything they claim to do by yourself for cheaper !!
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#25 UPDATE Employee

Resolve Your Complaints

AUTHOR: Client Services, Records Removal Services - (USA)

We do not charge $750.00 for anything.  If any of you have any problems, send an email to accounts@recordsremoval.com for immediate processing. 
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#26 Consumer Comment

J Palmer's record removal scam

AUTHOR: kelly - (United States of America)

I too am in the same boat (PISSED OFF) I was charged $750.00 to get my record expunged.

 I got a promotion at my job of ten years and it included a more intense background check. (My felony was from 1981) I was under the impression that after ten years your record was just dropped. Nope. I was terminated and obviously desperate when I turned to J Palmer, who I wasn't going to use until he called me back and we spoke on the phone for a good half hour.

After he built my trust, I like you sent the check, paid to get all of the paper work, and finally got them all sent, just to have no action taken, I am also disabled and there is minimal work that I can do and with my 20+ year old background I am unable to even do that.

I don't know what to do, I don't have the $ to pay somebody else and it was out of state so I am not able to go to the courthouse and do it myself. Did you get any results from anywhere?

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#27 UPDATE Employee

Last Try

AUTHOR: Client services, records removal services - (U.S.A.)

Should you wish to continue your case, please email accounts@recordsremoval.com so Records Removal Services can integrate you into our new state-of-the-art semi-automated system.

We are not a scam; we have helped many people remove their names from state and privately owned criminal databases.  I'm sorry if you had problems with out service, but it can be corrected by following the instructions I have outlined above.
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#28 UPDATE Employee

Jacques Cooper did not comply with Records Removal Services Requests. We are still waiting.

AUTHOR: Client services, records removal services - (U.S.A.)

To Jacques Cooper: 

On October 15, 2009 we sent you (again) the following:  The questions we need you to answer were sent out to you on Sept 21st and as of this date you have not returned the answers. We can not move forward with your case until you return the answers. Please get these to us as this is holding your case back from completion.

On August 07, 2009 we sent you this:  Mr. Cooper: I am not certain what number you are calling but if you are calling our toll free number then you are calling our Qualification Department and these people only take calls from people trying to see if they qualify for our services. Please go back and read you introduction message, the email you received as soon as you enrolled in our services, it explains what you do to get an update on your case. You must either log on your on-line account and send a request or send an email to updates@recordsremoval.com we do not give updates over the telephone. Please understand if the Case Manager took in-coming calls for updates there would be no time left for them to get paperwork completed which is why we require you to send an email. Furthermore, you are enrolled for two states, I only have detailed case information on the state of Arkansas. Would you please click on the link below and complete the case information for the other state. We ONLY TODAY received one of your official arrest record for the state of Arkansas but we still do not have any documentation for the state of New York. We also need the certified copies of your judgment order for New York which we have not yet received. These two documents for both states are MANDATORY for us to be able to complete your paperwork. The judgment orders have to be received as these contain information about your cases that the arrest record does not have, so please get the information we need for the second state. Since we just today received your documents for the state of Arkansas, your case has just now been put in line to be completed, there are a lot of cases in front of yours that has to be completed before a Case Manager can get to your one state. I have prepared your questions for the state of Arkansas, please make certain you answer every question; you can NOT leave any question unanswered. If a question does not apply to you please be certain to put N/A so we know that you did not accidentally skip that question.

As you can see, we have tried everything to work with you; it takes time.  This is why we say that we cannot guarantee time frames.  Records Removal Services is a wonderful company and has helped many people get their lives back in order. 
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#29 Author of original report

Stalling Tactics

AUTHOR: jacquesanthonyster@gmail.com - (U.S.A.)

After filing this report, I got a phone call and e-mail from Records removal. They requested more information, though it was all info previously submitted. After filling out and returning said request, I heard nothing until 9-21-09, when a 'ticket' was opened with the title 'Rip-Off Report'.


In short, I was accused of not being '100% accurate', of playing games, and that they had not received the requested info. After sending it back once again, I got no response until 10-14-09 stating that they were closing the ticket due to inactivity.


I would include the 'ticket', which I saved, but I am unsure of my legal standing. Once I complained, they changed my info to list me as female, and added a warning about disseminating, copying, etc. Since it is addressed to Ms. Cooper now, I have no doubt they would try to threaten a suit against me concerning the sharing of such.


As I have already paid them, and been given the run-around for my efforts, I will seek resolution. I thought it should be made known that RecordsRemoval is attempting to slander RipOffReport with accusations of lawsuits, judgements, and improper activity.


That said, I hope I have been able to get enough info out there to prevent this family of scam artists from hitting anyone else. Pretty brave, (or stupid) to pull this stuff on convicted felons though, good thing I am working on straightening my life out.

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#30 Author of original report

records removal services, Pam M

AUTHOR: Jacques in new york - (U.S.A.)

Follow up note: after months of no contact, Pam M called from a listed number (not included) to inform me that my case was in line to be dealt with, but could not give me a time frame.

The timing is interesting, within a few hours of logging this report, I got a call. Don't know who to thank, you guys or David Jones, but I send my appreciation out there.
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#31 Author of original report

records removal services, Pam M

AUTHOR: Jacques in new york - (U.S.A.)

Follow up note: after months of no contact, Pam M called from a listed number (not included) to inform me that my case was in line to be dealt with, but could not give me a time frame.

The timing is interesting, within a few hours of logging this report, I got a call. Don't know who to thank, you guys or David Jones, but I send my appreciation out there.
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#32 Author of original report

records removal services, Pam M

AUTHOR: Jacques in new york - (U.S.A.)

Follow up note: after months of no contact, Pam M called from a listed number (not included) to inform me that my case was in line to be dealt with, but could not give me a time frame.

The timing is interesting, within a few hours of logging this report, I got a call. Don't know who to thank, you guys or David Jones, but I send my appreciation out there.
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