I find it funny that every comment posted about this company has a common thread running through it, deceit and lies abound.
I worked as a sub-contractor for this company for approximately seven years. I worked for an installation company for a number of years, and have had my own installation company for three years. In addition, I've worked at various locations throughout the southeast including, Alabama, North Carolina, and Tennessee. So, my comments are not limited to one particular store. They all seem to operate the same way no matter what part of the country the stores are located in.
As a sub-contrator, I was subjugated to a number of unethical business practices by RFW. These include, but are not limited to, disclosing correct or full information to the customer regarding installaion of their products and any additional costs to be incurred by the customer, shipping used products as "new", shipping products other than what the customer paid for(ie: paying for true one inch slate on a billiard table and receiving slate that was seven-eighths inch thickness--if you bought a billiard between 1996 and 1998 check your slate, there was true one inch slate on the market at the time, and chances are you paid for it but didn't get it--or worse, receiving three-fourths inch slate, and just plain outright lies.
On my end of things, I was constantly expected to fix product defects, such as leaking filters and incorrectly sized liners, for free, or at a fraction of what these repairs would bring in the normal market. In addition, I was to provide a 90 day warranty for my workmanship, which I happily did. However, it quickly became apparent that this "workmanship warranty" was applied to every problem whether it was my fault or not (ie: broken parts out of the box on product that I didn't even deliver). Essentially, I began to work for free. Their view was "we give you all this work, you should do this for us in return for the work." Okay, I'll buy that, but only when it's one or two instances, not with 90% of the products. In addition, the moral dilemma of supporting their fraud and lies for the sake of making money just doesn't sit well.
I could go on and on with the horror stories, but I've wasted enough of my time with this company. A word of advice to those who purchase with this company: exercise your options. You may pay a little more from a smaller outfit, but you will get the customer service you expect and a company that will stand behind their product and not "pass the buck."
For sub-contractors, I feel your pain.