On 12/18/02 I called RFW in West Palm Beach asking them if they had a certain Pool Heater in stock. The manager said yes we do. I said I will be down to pick 1 up. I drove to their location, which is approx: 50.3 miles from where I live. Walked in and said i'm here for the pool heater.
I was assigned a salesperson who explained how the heater worked what its limitations were and a basic example of hook up. I said fine load 1 up and show me where to sign. Oops hold on, I have to talk to the manager. Mr. Rosenblatt.
He comes back and tells me "We don't have those in stock. But we do have the floor model and a dented 1 in the back. I said let me see the manager. I proceeded to ask him why he told me on the phone, 45 minutes ago, that they had them in stock. He explained that they are in stock in the warehouse, not in the store.
What!! Oh yes. And the warehouse is closed. Go figure. Now I might not be the brightest bulb on the tree, but when I call and ask do you have this item in stock, I mean there at that location. Not at some other location in the USA. Well we can have it for you tomorrow. No thanks.
If the run-around I got just trying to purchase this item is any indication of what could happen if theres a problem, I want no part of that. In my opinion that manager should have to pay that salesperson the commission which he lost. Due to that manager's incompetence. And come to think of it. How about my fuel, tolls, and 3.5 hours of my time. But i'm sure the powers that be at RFW don't consider my time as valuable as theirs. That are definitely wrong in that regard.
Port St Lucie, Florida