- Report: #509765
Report - Rebuttal - Arbitrate
Complaint Review: Red Box
Red Boxhttp://www.redbox.com/home.aspx Internet United States of America
Red Box A costly discount Internet
*Consumer Comment: Cost of doing business
*Consumer Comment: Burden of proof
*Author of original report: The point is.........
*Consumer Comment: Error
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I called red box again and after conversing with another rep, she said the only thing they could do is cut the fee in half. This was because the DVD's were never recovered. I accepted it realizing it was the best they would offer. I enjoyed and thought that offered an excellent product. However, I know realize that $1 rentals are too good to be true.
The issue is in the whole process. Due to the fact that this is a kiosk, I expect that it will make mistakes occasionally. However, if you let them tell it their system is infallible. Essentially, my word is worthless because I have no proof of the return. The only receipt given is via email. Also, I must rely on a tech to have integrity to return a DVD back to the kiosk if it fell to the bottom.
I have been renting from for over a year without ever losing a DVD. So, there is no pattern to go by. The fact that they gave me half my money back lets me know that this type of issue happens frequently. I regret that I will not return to the service because I did like the price and convenience. However, it comes with a price. I was a good customer who returned all my movies. Although on demand is more money, I know I know I am getting ripped off up front.
This report was posted on Ripoff Report on 10/15/2009 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Red-Box/internet/Red-Box-A-costly-discount-Internet-509765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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