• Report: #65279

Complaint Review: Red Cross / Farmers Insurance

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  • Submitted: Mon, August 04, 2003
  • Updated: Sat, February 11, 2012

  • Reported By:dallas Texas
Red Cross / Farmers Insurance
South West Region 10151 E.11th St. Tulsa, Oklahoma U.S.A.

Red Cross / Farmers Insurance Employees not responsible for their actions and giving false information to aviod responsibility the business that doesnt give a dam Tulsa Oklahoma

*UPDATE Employee: Farmers claims

*General Comment: Actually...

*Consumer Suggestion: passenger in car

*Consumer Suggestion: Stop blaming Barry for all the problems in the world.

*Author of original report: I do believe Bary is telling me the truth.

*Consumer Suggestion: Talk only to YOUR insurance company.

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On 7/9/03 I took a friend and went to the Red Cross to donate whole blood. After donating we go to my car and while backing from my parking spot I see reverse lights come on from a SUV parked behind me. I STOP my car and SUV is still backing,

I am trying to shift to drive to pull back in my parking spot as the SUV is not stopping and before I can shift to drive the SUV hits the passenger side of my new car.

The driver of SUV is Barry Pierce and is a employee of Red Cross. We exchange information and leave the Red Cross facility. I went home and filed a claim within 2 hours of accident. 3 days later I have Barry's insurance claim adjusters phone # and name. Sean Robertson is claim adjuster. I call Sean and get a answering machine.I leave a message and times to call as I work during the day and am available til 11:00 am

I play phone tag with Sean for about 3 weeks the man will not call me when I am home and every time I call him I get a answering machine.

I get a call from Sean 3 weeks later at the times I left on his answering machine and Sean is telling me he does'nt think he will be able to repair my car. I am upset naturally as this has been a ordeal just to talk to the man and ask WHY NOT he stated he was getting conflicting info from me and his insured.

I advised him I had a passenger in my car that saw the incident from passengers seat. Sean told me my passenger was bias towards my favor. I asked if he would look at location of the damage on my car as the side of my car was hit by the rear bumper of Barry's SUV

Sean told me he did not have to look at the damage and he didnt think he would be able to repair my car.

I am Very upset with the TOTAL LACK of RESPONSIBILITY from Barry Pierce. If this man can NOT be Responsible for his actions in the parking lot, Then how can he be trusted inside the Red Cross building not 20 feet away from where the accident took place.

I do NOT feel he can be Trusted with Personal information such as SSN #,Name,Address...ect. Let alone Blood and any chances of Infection or Worse A Life Threatening Disease.

I am also upset with the insurance adjuster that will not even look at the facts! He just Passes the Buck and hopes you will get tired of the phone tag game he plays so well.

I have been a Blood Donor since 1981.I used to think Red Cross stood for "WE CARE" It is apparent that Bary Pierce missed that Lesson. I am urging all my friends that I have talked into going to Red Cross to donate in the last 22 years to continue to Donate.
And to Donate to a organization where you can Trust the Employees to take Responsibility for thier actions in the work place and outside of the work place.

From the Red Cross Employee's Actions Red Cross is not a place that I Trust....

From the Farmers Insurance Employee's actions I can not believe that Farmers insurance cares about anything other than money and how to get the most money and do nothing.

I have contacted Barry's Boss Jeff 1 Week ago and he told me,that he would look into the matter and would contact me soon. I called Jeff today and got a answering machine. I left a message but have not been given the curtosey of a phone call.

Jeff is also a Red Cross Employee a Manager and I am starting to wonder if he will show me anything different then Barry in reguards to Responsibility.

Joey
dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 08/04/2003 09:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Red-Cross-Farmers-Insurance/Tulsa-Oklahoma-74128/Red-Cross-Farmers-Insurance-Employees-not-responsible-for-their-actions-and-giving-false-65279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Farmers claims

AUTHOR: k86 - (United States of America)

I am a liability adjuster at Farmers Insurance and here is the thing a lot of people do not understand about claims. We can only concluded the claim based off of the information provided. I do not know how many times I have spoken with a claimant who said our insured admitted fault at the scene and offered to pay for the damages. The problem with this is often times when we call our insured's they completely change their story. Whenever you file a claim on someone's policy the burden of proving that person is at fault falls entirely on you. For a parking lot accident like yours I am assuming the other person stated you were both backing at the same time or they stated they stopped and you hit them. It is extremely unfortunate that so many people today lie and it is definitely the most frustrating part of our job. If there is no further proof that our insured is lying such as a police report or witness statement than our hands are tied. We have to side with our insured because the other party has been able to substantiate their version of the loss. We and all other insurance companies cannot use passengers/friends/family members as a witness as this would be obviously bias.

Every single thing we do and say is documented and recorded so if the adjuster stated he could not get ahold of our insured or the insured is saying something different happened than that is the truth. I have had multiple claimants call me upset stating they spoke with our driver and our driver told them they keep calling me and could not get ahold of me. When in reality they had been dodging my calls and never once called me back. I have had video evidence, witness statements and people still lie to me about what happened. It is not about money when we make our liabilty decisions, it is about making a decision based off the information provided to us. We are not human lie detectors. I highly suggest if you ever get in an accident again to grab someone nearby as a witness or get a police report because there is no way to tell what that person will say happened once we call. Also adjusters are required to return phone calls within 24 hours so I highly doubt you didn't hear from anyone for three weeks as we do not even keep claims open that long. Also adjusters are typicaly handling 40-80 claims a day so it is sometimes hard to call people back immediately or always answer your phone when adjusters work typical business hours. 
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#2 General Comment

Actually...

AUTHOR: Not happy - (U.S.A.)

One commentor mentioned that their driving has nothing to do with how they perform at their job... Actually, while there is a part of me that very much agrees with that perspective, you must realize that:
1.   what does your credit have to do with how you drive then?  Why would they check it before you're allowed insurance?

Answer:  It proves your mature ability and diligence to adhere to the financial obligation.  I can see how it is highly likely that people who have bad credit also dont take much responsbility with other things in their life, IE: driving.  SO:  with that, one has NOTHING to do with the other, but then just maybe it does.

2.  Yes, I do think that some people's driving skills display some part of their personality and YES I do sometimes think that crazy minivan driving soccer moms bad driving is an indication of how they treat their children.  Having seen too many have 'almost' accidents during rush hour and run stop signs by my house, (while on their cell phone of course) I must say, they have a large diregard for the life in their vehicle.  I have a sense these are the people who shout the loudest when something happens as they are the fault of the situation but have the same 'disability' of our current society: I am not at fault, no matter the situation.  It's someone else's responsibility, so I should sue them or post a nasty comment on the web for everyone to see.  Such as with this situation.... SO, you see, it comes from both ways.  While I have had my own exact accident, not major, but I know better: immediately got the name and number of the witness standing there watching.  He was not a friend, just a stranger.  So if anything, the original poster will have learned a lesson, your friend is not a witness!

Oh and take a picture ASAP!  I have also had a hit and run, and the jerk had the audacity to flick me off as he drove away!  Need less to say, when trying to file insurance ( had his license plate, so they found out who he was) he said the accident happened on a completely different street and made it out to be MY fault!  BOY was I upset, but decided to let it go and just do my best to NOT get in them, has worked so far.  Has made me a MUCH more defensive and offensive driver.
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#3 Consumer Suggestion

passenger in car

AUTHOR: H. - (U.S.A.)

I was a passenger in the car Barry was at fault from location of damage alone Despite the witness statments The Red Cross did in fact cover the damage done after many calls and letters ect
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#4 Consumer Suggestion

Stop blaming Barry for all the problems in the world.

AUTHOR: Kim - (U.S.A.)

This man hit your car and he may have been at fault, but to link this accident, which is in NO way related to his job description (a phlebotomist sp), is stupid. So are you saying you are perfect? If you ever got into a car accident and were at fault. Someone has the right to judge how well you do your job? How about "you are a shitty mom because you cannot drive." Please. How I do my job, and how I drive have nothing to do with each other.

Also, the adjustor had a right to disregard your passenger's statement. Because they were in the car with you, they would be biased big time. Poor Barry didn't have any witnesses did he? Did anybody not involved in this accident see anything?

The adjustor was unprofessional though declining any claim before he even saw it, and being non responsive to calls.
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#5 Author of original report

I do believe Bary is telling me the truth.

AUTHOR: Joe - (U.S.A.)

I am updating my complaint on Aug 4,03 almost 1 month after accident and not hearing anything on my case from insured calim adjuster I called insrured Barry and he stated that he wanted this resolved and that his adjuster Sean Robertson was not getting in contact with his insured
I advised Bary IF that was the case which I believe to be true as you can no get Sean to answer a call or call when you will be able to talk to hin I advised Barry the insured I would proceed with this matter looking at the neglect od job duties ect towards Sean Robertson only as I do believe Bary is telling me the truth.

I have filed a complaint with the Texas Dept OF INSURANCE against Sean Roberton the adjuster that will not return a call and will not review all facts before coming to a denial of claim letter Sean did not even look at the damage on my vehicle... stated he didnt have to do that
HIS INSURED IS TELLING ME HE WANTS THIS MATTER RESOLVED something diff then Sean is stating on his insured's behalf I feel Sean is misrepresenting his insured and IF need be I plan on filing a law suit towards Barry even though I do not feel he is the problem IT is Clear that Sean is not representing his insured in any professional matter I have filed a cliam to my insurance as well I had a adjuster make 2 trips to view damages and take pictures of damage get a statememnt ect... Julio is the independant adjuster my insurance called to review case and I am satisfied with the efforts and reviewing of facts takinf pics ect that is beibg done fron him..

I called Sean's superviser this morning ED and told that I will be getting a call within a few hours well I am still waiting I will update this case when needed this update is to retract info on Barry Pierce as I feel after talking to him that he is not the cause of this mess....
Sean Robertson speaking on Barry's behalf is the issue I dont know how yoo can review a case without getting all the facts witness statements or not even looking at the damage or location of damage..

Thanks to all that read this and or reply any info on this matter is greatly appreciated...
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#6 Consumer Suggestion

Talk only to YOUR insurance company.

AUTHOR: Mike - (U.S.A.)

You need to call your insurance company and threaten to file a claim for the damage "because even though someone else caused it, their insurance is refusing to pay." This should pique their interest, since your company doesn't want to pay either. So they'll call Farmers and lean on them to pay. It usually will bring them about quickly.

Talking to the other company by yourself will, as you've discovered, get nowhere. And it can even hurt your case since anything you say will be used against you.

This only works if you have collision coverage on your policy. If you only carry liability coverage on an older car, you'd naturally expect to pay for any collision damage to your car that you cause. But the system is rigged so you'll also pay for most collision damage that you don't cause.

In an accident that's not your fault, always try to have the police write a charge against the other driver. That eliminates the "he-said, she-said" factor. It may seem unnecessarily harsh to them to pin them with a bad driving record, but it is often the only way you'll get their insurance to pay for your damage.
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