- Report: #1056518
Report - Rebuttal - Arbitrate
Complaint Review: Red Eye Printing
Red Eye Printing400 Park Rd. Suite 219 Sevierville, Tennessee USA
Red Eye Printing Graphics printing vinyl banners posters photography Sevierville Tennessee
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Ok Last weekend I went & purchased some vinyl wall decals from Red Eye Printing (aka Red Eye Photography) at the exit 407 flea market. We had a conversation through facebook messages beforehand about price, size, material, etc.
when I arrived at the flea market to pick up my decals I was informed they were not made from the reusable material like I had been told by the owner *LIE#1*, the lady taking care of me calls the owner to get pricing & confirms they are the same as what I had been told however when I checked my credit card account I had been overcharged by $10 *LIE#2*
.It gets better! I get home & try to apply the stickers to my walls & they won't separate from the clear top sheet of plastic! So I try to get answers from the owner, he reads my messages but doesn't respond for several hours.(I love how Facebook shows you what time a message was read!) when he does respond he says follow the instructions on my website. I then explained I did follow the instructions, he responds I don't know what else to do it must be your walls are dirty. (But I have other decals all throughout my house that I have had no trouble with)
when I confronted him about being overcharged his excuse was a "convenience" fee & the price went up on the decals because I only bought 2. First off you have to tell someone when your charging them a fee & I was never told that so many would have to be purchased to get the quoted price.
He offered to pay me back for the convenience if I drive all the way to Sevierville to pick it up, no thanks I already wasted $15 in gas to pick these useless decals up in the first place. He refuses to reprint my decals or refund me for the purchase amount. So my advice would be to run hard & run fast. This business owner lied to me & cheated me.
This report was posted on Ripoff Report on 06/05/2013 04:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Red-Eye-Printing/Sevierville-Tennessee/Red-Eye-Printing-Graphics-printing-vinyl-banners-posters-photography-Sevierville-Tenness-1056518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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