- Report: #1002693
Report - Rebuttal - Arbitrate
Complaint Review: Red Roof Inn
Red Roof Inn520 Roberts Ct NW Kennesaw, Georgia United States of America
Red Roof Inn Ridiculous Video Scam and Charges for Service not asked for Kennesaw, Georgia
*UPDATE EX-employee responds: Not a fan
*Consumer Comment: I agree with you
*Author of original report: NO NOTICE IN THE ROOM
*Consumer Comment: Pretty normal
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When I told them I had no knowledge of anything being charged, they would not listen. I told them they should have told me upon check-in of the video channels, that they are 15.89 EACH, and that these channels ARE NOT BLOCKED, OR at the very least, call me to let me know after he played the first one. I never saw anything on the screen that said there was a charge for video channels and NOTHING in their lobby.
They had no empathy at all, told me I watched the videos and that I was to pay. I said I did not watch the videos, that my 12-year old grandson did. (at this point, it had already charged to my debit card anyway, so they had their money).
I feel that they should have made a considerable adjustment to my bill and apologize for not advertising the "pay" channels.
This report was posted on Ripoff Report on 01/24/2013 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Red-Roof-Inn/Kennesaw-Georgia-30144/Red-Roof-Inn-Ridiculous-Video-Scam-and-Charges-for-Service-not-asked-for-Kennesaw-Georgi-1002693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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