- Report: #466754
Report - Rebuttal - Arbitrate
Complaint Review: Red Roof Inn
Red Roof Inn4166 State Route 306 Willoughby, Ohio U.S.A.
Red Roof Inn Promised a refund in a week, nothing received five weeks later Willoughby Ohio
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I paid upfront in cash, and they did not have that cash on hand. I was told you will receive a refund check next week from the manager, who writes all checks. Nothing was received that week, nor the following week.
I called the hotel directly, and the manager had gone home already (it was only 3pm). Left voicemail, and he called me back 3 days later. Said oh yes, check has been cut by corporate office in Columbus, Ohio, I should receive it in a day or so.
NOTHING! No check, no nothing. I contacted customer service at red Roof by email, they said they would file a complaint for me. That was ten days ago, and still no check.
I called the customer service number, and Chris told me he couldn't see if a check was ever written or not, and needed to transfer me to the corporate office. I got transferred and then voicemail said sorry not available, leave a number we will call you back within 24 hours.
I find it totally unnacceptable that a company of their size and stature can take so long holding onto someone's money. The lesson learned is to pay with debit/credit card so chanrges can be disputed if refunds are not received.
I am planning another trip back to OH this fall, and I can tell you this I will NOT be staying with RedRoof, even though it is close to the location I will be visiting. I am more than happy to pay more and stay a bit further away.
This report was posted on Ripoff Report on 07/01/2009 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Red-Roof-Inn/Willoughby-Ohio-44095/Red-Roof-Inn-Promised-a-refund-in-a-week-nothing-received-five-weeks-later-Willoughby-Ohi-466754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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