• Report: #966529

Complaint Review: Red7Media

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  • Submitted: Thu, November 08, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: gucciv12 — Lawrence Massachusetts United States of America
Red7Media
223 SALT LICK RD #380 SAINT PETERS, Missouri United States of America

Red7Media DC Jack Repair sent out laptop Lenovo Y450 to get DC jack repaired after paying $60 repair fee, plus $60 shipping to be told that in the process of repair technician damaged another part called the pc charging board SAINT PETERS, Missouri

*REBUTTAL Owner of company: Customer Was CHEAP!!!!!!!!!!!!!!!!!!!!!!

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sent out laptop Lenovo Y450 to get DC jack repaired after paying $60 repair fee, plus $60 shipping to be told that in the process of repair technician damaged another part called the pc charging board which I then bought for another $60 including shipping. Finally replacing this part was futile as the motherboard was now damaged which renders my laptop useless. Please note this is a $1600 laptop which was shipped back to me with damaged cover and missing dvd player no refund was ever offered or implied. This is outrageous and cannot happen to another customer. 

This report was posted on Ripoff Report on 11/08/2012 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Red7Media/SAINT-PETERS-Missouri-63376/Red7Media-DC-Jack-Repair-sent-out-laptop-Lenovo-Y450-to-get-DC-jack-repaired-after-paying-966529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Was CHEAP!!!!!!!!!!!!!!!!!!!!!!

AUTHOR: red7media - ()

The Customers Laptop IBM Lenovo Y450 was determined bad The Motherboard replacement board is
$189.03 @ http:/

Customer Refused to buy the part above. as it is expensive there was 3 hours in repair time involved most Companies charge $60.00 just to diagnose the problem example best buy geek squad.

Total of $57.96 USD is what Red7Media recived for 3 hours of service time on the Laptop after the Fee's

http://www.bbb.org/stlouis/business-reviews/computers-service-and-repair/red-7-media-in-saint-peters-mo-310485681/complaints
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