I recieved my monthly credit card bill in December and cross checked all my movie rentals with the billing they charged me on my credit card. I cross check all my rentals by using the e-mail they send to me showing my rental charge for a given movie when rented & returned. I was double charged 4 different times on movies I rented, and had one fantom charge that showed for like $3.23 but I didn't have a e-mail billing reciept for it... (they send an e-mail for every movie you rent and then send a billing e-mail when returned.) nor did I have any movie rental e-mail showing I rented a movie at that particular time.
The total billing mistake was $10.79 plus the interest charged to my credit card. I know this is a rather small amount but they wouldn't fix or correct the problem. At first they answered my e-mail and asked for farther information which I supplied, but then they just quit replying to my continued requests for the adjustments. I tried to call the toll free number they give but it is "ALWAYS" busy. (probably due to the many calls trying to get their problems ie. double billing taken care of.)
I truly wonder how many people are being charged for rentals they haven't made and how many are being double charged without knowing. Most people just pay their credit card bills without even looking at them or keeping track.
I have proof of their billing error's and problems, for example... here is an e-mail they sent to me just before Christmas. By their own admission they mess up. (btw: I have this e-mail on file if needed for verification.)
Dear redbox customer,
Redbox' record-breaking Thanksgiving weekend rentals caused some issues with our credit card processor. As a result, you were not charged for your first night's rental when you got your disc(s). Redbox is working with the credit card processor to bill those charges now, and you will see the first night's rental charge on your account shortly. Redbox apologizes for the inconvenience and thanks you for your patience.
I've sent many e-mails trying to get my problem resolved, I can't do anything through my credit card because the billing cycle has already passed and I had sent the payment due. I've seen the other posts about RedBox & I would assume them to be true too; due to my experiance.
The Inland Empire, California