- Report: #527062
Report - Rebuttal - Arbitrate
Complaint Review: RedBox - RedBox.com - Redbox Automated Retail LLC
RedBox - RedBox.com - Redbox Automated Retail LLCVarious locations Internet United States of America
RedBox - RedBox.com - Redbox Automated Retail LLC Redbox Automated Retail, LLC Misleading offers to gain personal information Internet
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I contacted Redbox by telephone and spoke to one of their customer service reps - who sounded like she was smacking on bubble gum while speaking with me. At first, she didn't seem to understand the simplicity of the problem. Then finally when she did, she advised me that Redbox is NOT responsible for what their 'system' emails out to its customers. She said their was nothing she could do about the missing rental code and I did get the feeling that either she, or perhaps Redbox itself, had no idea who was getting these emails and no intention of worrying about fulfilling their promises.
The rentals from the Redbox machines are only a dollar... so it is not a matter of expense in that sense. It is, however, a problem when it comes to the sharing of personal information and then, having the recipients treat it so flippantly. What's more, their customer service may well view ALL customers as a cheap, one dollar date.
I have already spent money with Redbox. They have my credit card number, my personal information and it was verified with the promise of a free rental. Cost or not, I would expect any business to fulfill this kind of contract and treat their source of income; the consumer, with a little more seriousness and respect.
This report was posted on Ripoff Report on 11/21/2009 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/RedBox-RedBoxcom-Redbox-Automated-Retail-LLC/internet/RedBox-RedBoxcom-Redbox-Automated-Retail-LLC-Redbox-Automated-Retail-LLC-Misleading-527062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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