- Report: #919497
Report - Rebuttal - Arbitrate
Complaint Review: RedBox
RedBoxOne Tower Lane, Oakbrook IL 60181 Casselberry, Florida United States of America
RedBox Criminal Expense for Mistake Casselberry, Florida
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They never returned the video and although Blockbuster Express told me that the cutoff for the charges was 30 days I just got a bill from them for $42.00. I get that I made a mistake and should have to pay extra but they can by 20 or 30 DVD's with that amount of money. YES I did have to pay for everyday that the Redbox movie was not in their possession so this was a crazy expensive mistake.
It is ridiculous that Redbox is not more accountable for the products in their control. To add insult to injury when I returned the video to RedBox I had to PURCHASE a case from them at their kiosk to return the video! RedBox still has not returned the video and for the price I am paying Blockbuster Express I should at least get the video that RedBox is renting out and continuing to make money on! Again OK I messed up but this is an extreme amount of money to have to pay for a mistake. I miss the days of video stores! I guess if I want to rent movies it will have to be Netflix!
This report was posted on Ripoff Report on 07/30/2012 06:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/RedBox/Casselberry-Florida-32707/RedBox-Criminal-Expense-for-Mistake-Casselberry-Florida-919497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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