• Report: #985487

Complaint Review: RedBox

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  • Submitted: Fri, December 21, 2012
  • Updated: Fri, December 21, 2012

  • Reported By: Maria — Las Vegas Nevada U.S.A.
RedBox
Internet United States of America

RedBox TOS are not CLEAR regarding billing Internet

*Author of original report: For the obviously clueless:

*Consumer Comment: What stupid excuse do they give when you return late?

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Unfortunately, my experience with Redbox has been one bad decision after another. Their Terms of Service does not go into detail regarding their billing, and is only available at the kiosk itself. Knowing this, they expect customers to not understand that after 20 days, they bill for a movie that you can no longer turn in after 30 days. Not only that, but they would rather bundle up bills for separate items such as movies and games, in order to get the most out of the bill, (and not because you can't charge a card more than once - that's a lame excuse because people can certainly use the same card to rent as much as possible in any given month). TWICE, I have been told that I didn't turn either a game or a movie in on time and have been charged for it. I turned in a game a few months ago that never seemed to show up and I was charged 60 dollars for it. Then I turned in a game and a movie together, thinking it was before the 30 days, and was charged full price for the movie. After discussing it with two unhelpful employees; I was unable to find satisfaction. This is the LAST time I will EVER use their service. Be mindful of what you agree to - they will use any reason to bill for as much as possible, no matter what kind of stupid excuse they give. 

This report was posted on Ripoff Report on 12/21/2012 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/RedBox/internet/RedBox-TOS-are-not-CLEAR-regarding-billing-Internet-985487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

For the obviously clueless:

AUTHOR: Bitterlee - (U.S.A.)

I'd like to clarify that I did NOT turn in any of the items LATE. ONCE AGAIN: I did NOT turn any of the items LATE. They were returned within the appropriate time period per TOS of RedBox. However, RedBox still insisted on charging me for items as if they were late and refused to change anything.
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#2 Consumer Comment

What stupid excuse do they give when you return late?

AUTHOR: Ken - (USA)

"This is the LAST time I will EVER use their service. Be mindful of what you agree to - they will use any reason to bill for as much as possible, no matter what kind of stupid excuse they give."

Yeah, what kind of stupid excuse is there for charging you when you're late?

They should be put out of business. (sarcasm)
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