• Report: #835450

Complaint Review: Redbox Automated Retail, LLC

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  • Submitted: Tue, February 07, 2012
  • Updated: Tue, February 07, 2012

  • Reported By: e-m@n — Middletown Connecticut United States of America
Redbox Automated Retail, LLC
One Tower Lane Oakbrook, Illinois United States of America

Redbox Automated Retail, LLC RedBox CHARGED FOR A FAILED TRANSACTION SCAM Oakbrook, Illinois

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I rented 2 dvds last Friday and returned them the following day. Then, I saw that I was charged for 2 separate transactions. It looks like your DVD kiosk systems has a bug in it's payment systems.

Last Friday, my first try to rent the 2 dvds failed after I swiped my card. No disks came out of the machine and there was a message on the screen saying that it failed and my card will NOT be charged for that transaction. And the message also said that, I can try it again after a few minutes. This message just showed that the systems knows that THE TRANSACTION FAILED. So, I tried renting the same dvds again after a few minutes as, recommended by the error message on the screen. And this time, I was able to get the dvds after swiping my card again.

I am really surprised when I saw in my bank transaction records that I WAS CHARGED FOR BOTH THE FAILED TRANSACTION AND SUCCESSFUL TRANSACTIONS! The amount charged is not the issue here but, the way your system continued to charged me for a failed transaction. If this is happening to all your kiosks, that will be a ton of money generated for failed transactions!

This report was posted on Ripoff Report on 02/07/2012 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Redbox-Automated-Retail-LLC/Oakbrook-Illinois-60181/Redbox-Automated-Retail-LLC-RedBox-CHARGED-FOR-A-FAILED-TRANSACTION-SCAM-Oakbrook-Illino-835450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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