- Report: #970530
Report - Rebuttal - Arbitrate
Complaint Review: Redstone Payment Solutions
Redstone Payment Solutions10406 Lake Rd Houston, Texas United States of America
Redstone Payment Solutions Slammed account with $3365 termination fee. Automatic 3 yr renewal implimented without advance notice. Houston, Texas
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On November 9, 2012, our accountant was reconciling our monthly business for September and found that the amount of $3365.00 had been withdrawn from our account by Redstone Payment Solutions. The last credit card transaction through Redstone was on August 28, 2012. I contacted Redstone Payment Solutions and initially spoke with Sarah Feurguson who referred me to a man by the name of Jason, who is in charge of determining termination fees. Jason indicated to me that our account automatically renewed for an additional 3 years. There was no indication that an automatic renewal was pending as of April 2012 in any statements from December 2011 through April 2012, only that there were newupcoming fees that would be implimented soon.
Evidently it is not a business practice of Redstone Payment Solutions to advise their customers of additional 3 year contract renewal. In talking to Sekurecard Services, in their credit card process experience they have never seen such extremely excessive termination fees slammed on a business for "liquidated damages" or a contract renewal without advance notification. Good Times Unlimited requests a settlement to address the formal complaints with a return of funds to our account in the amount of $3070 resulting in a termination fee paid to Redstone Payment Solutions of $295.
This report was posted on Ripoff Report on 11/17/2012 07:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Redstone-Payment-Solutions/Houston-Texas-77070/Redstone-Payment-Solutions-Slammed-account-with-3365-termination-fee-Automatic-3-yr-re-970530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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