- Report: #336496
Report - Rebuttal - Arbitrate
Complaint Review: Reduced Rate Long Distance LLC
Reduced Rate Long Distance LLChttp://www.rrld.net/ Orlando, Florida U.S.A.
Reduce Rate Long Distance, LLC Charged me between $15-20 per month for six months -- for nothing! Orlando Florida
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What I was never told was that, in order to make the switch, I had to personally call Qwest to cancel my old plan and order the switch. So six months went by in which I was being charged a monthly fee by RRLD while still paying Qwest for my long distance calls. In other words, I was being double billed for my long distance calls.
The irony is that RRLD's monthly fee (which was just a service fee without any calls) was MORE than I paid Qwest for my actual calls! And because it was included with the rest of my phone bill, it took me six months to notice that I was paying for services that I actually never received.
When I called their "customer service" line, the representative kept insisting that I had been informed that I needed to call Qwest to make the switch, and that it was on the recorded confirmation call. I was sent the recording, and nowhere on the recording was I ever told this. When I called back asking where on the recording it could be found, the representative told me "I never said that," started yelling at me and hung up on me.
This report was posted on Ripoff Report on 06/02/2008 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reduced-Rate-Long-Distance-LLC/Orlando-Florida/Reduce-Rate-Long-Distance-LLC-Charged-me-between-15-20-per-month-for-six-months-for-n-336496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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