• Report: #924821

Complaint Review: Refco Management

  • Submitted: Thu, August 09, 2012
  • Updated: Fri, August 10, 2012

  • Reported By: crumpman85 — new york New York United States of America
Refco Management
2 Rocky Trail NY Wurtsboro, New York United States of America

Refco Management Stole our money Wurtsboro , New York

*REBUTTAL Owner of company: Application Issues

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I was in the midst of getting an apartment at a Co-op. We needed to move out by the end of the month, but we're being toyed with for 3 weeks, to a point where we were running out of time.

After 3 weeks of dealing with the actual owners, our application arrived to the management company on Friday. On this day, the owner told us to stop emailing her (we were simply following up on some open topics) and that the process could take an additional 3 weeks to process everything. We told her 3 weeks was too long, she did not respond.

We heard nothing from her on Monday, nothing was done with our application

On Tuesday our checks were cashed. We told her we wanted to back out after lack of progression with our application. She told us she was not refunding our money (even though nothing was done with our application). The amount was $430. $80 of that was for the credit check, which was claimed to have been done. We never saw this credit report, even though we requested to see it. A complete lie on their part. The remaining $350 was for an application fee, which would have been fine but nothing was done with our application. It was never processed, thus we should have received a refund.

This report was posted on Ripoff Report on 08/09/2012 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Refco-Management/Wurtsboro-New-York-12790/Refco-Management-Stole-our-money-Wurtsboro-New-York-924821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Application Issues

AUTHOR: Evelyn A. DeGuzman - (United States of America)

The Application clearly states "Non-Refundal Application Fee"   The application was sumbitted incomplete in mutiple parts, whereas it states "submit application in a complete package."  The credit reports and back ground checks were completed, however by law I am not able to give them to anyone.  I do not make the laws!   We processed this application and found many required documents missing.  The instructions are clear, this is what is required by the Board of Directors to review an application.  We are not responsible for making sure a clients application is done properly.  It also clearly states minium of two week turn around once a complete application is received.   After weeks of dealing with the application it still was not complete on Friday, on Monday they cancelled the deal and requested a refund, cause it was taking too much time!



I apologize that this apartment did not work out for this couple, however, I am positive that these people are not the type of people we would want living in our Community.



My office spent time, money and energy trying to get them to put together a complete application, which they could not seem to do.   They cancelled the deal within 24 hours of submitting their application, and are now requesting a refund of a non-refundable fee.



I suggest the owners use a broker to avoid all these issues.  That is why they exist, to make sure applications are done correctly and submitted to the Managing Agent complete with all required documents. 





Evelyn A. DeGuzman
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