- Report: #822942
Report - Rebuttal - Arbitrate
Complaint Review: References-etc
References-etcInternet United States of America
References-etc Shadowy Internet-based con-artists masquerading as a service Internet
*UPDATE Employee: References-Etc. - Makeover!
The only way to contact this company is through their website using live chat, which obviously appears to be a contracted service with limited hours of operation. However, the the live chat was never operational even during the stated hours. Furthermore, this company doesn't display an address, phone number, email address or any other contact information on its website. After signing up for the service, this service provides a customer number that the customer uses to login to the website to monitor progress.
After signing up for the service, I received a customer number with instructions for accessing my case information on their website. After that, I never received any other correspondence from them. After not hearing anything for nearly two weeks after signing up, I logged into the References-etc website and saw an entry was made in my account indicating that they made one attempt was made to contact the relevant party, but that they had been unsuccessful. The entry further stated that additional attempts would be made until they succeeded.
I continued to monitor the the account for several after this, but the information was never updated after that initial entry. I entered a response in the feedback form within my account asking when I could expect the issue to be resolved. References-etc never responded to that inquiry. I then tried to contact them through the live chat, but found that the live chat link didn't work at all and was probably placed on their website as a deception. I looked for other contact information and found that there was no other way to contact them.
Although all the signs were suspicious, I did us this company in the past and had been completely satisfied with their service. I suspect this company has since been bought out and is now operating offshore, where they can swindle former customers and attract new ones based on the reputation of the former operators.
This report was posted on Ripoff Report on 01/14/2012 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/References-etc/internet/References-etc-Shadowy-Internet-based-con-artists-masquerading-as-a-service-Internet-822942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.