- Report: #593581
Report - Rebuttal - Arbitrate
Complaint Review: RegNow Digital River
RegNow Digital River9625 West 76th Street Eden Prairie, Minnesota United States of America
RegNow Digital River Severe lack of customer service - Deny ever taking order - No ability to secure refund - Put blame on affiliates! Eden Prairie, Minnesota
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Purchased software through RegNow Digital River (DRI) on 03/12/10 via a download. First of all, the download didn't load properly. After an hour researching the problem, finally found a viable link that worked online. The software was Apollo DVD Copy. DRI is evidently simplyt a reseller of software.
Long story short - I realized very quickly that the software wasn't what I needed, uninstalled it and immediately tried to communicate with DRI to receive a refund. It's now over a month later and still no refund. This company gives "the run around" a whole new meaning. I've been sent to 2 different companies to seek my refund including both Apollo and Primus and finally went full circle that I would need to get my refund from the company that charged my card, DRI!
After finally finding a real live person to talk to, they claim they've no record of my order, my email address, nor my credit card which I have proof that they charged on the day of purchase. At this point, it's clear why this company is banking record profits - by providing no REAL customer service and ripping YOU OFF! Save your money - there are reputable software companies that will treat you fairly. DRI is not one of them.
This report was posted on Ripoff Report on 04/15/2010 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/RegNow-Digital-River/Eden-Prairie-Minnesota-55344/RegNow-Digital-River-Severe-lack-of-customer-service-Deny-ever-taking-order-No-ability-593581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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