• Report: #301146

Complaint Review: Regency Beauty Institute

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  • Submitted: Thu, January 17, 2008
  • Updated: Wed, August 10, 2011

  • Reported By:Woodhaven Michigan
Regency Beauty Institute
7100 Northland Circle, Suite 312 Brooklyn Park, Minnesota U.S.A.

Regency Beauty Institute Rude and unwilling to share information! Brooklyn Park Minnesota

*UPDATE Employee: In regards to all the complaints....

*Consumer Comment: I agree on some things...

*Consumer Comment: So glad I decided not to attend Regency!

*Author of original report: Update

*Consumer Comment: Always Be Positive

*Consumer Comment: Response to Regency Beauty Institute Rude and Unwilling to Share Information in Minnesota

*Consumer Comment: student

*Consumer Comment: to new student and unhappy mom

*Consumer Comment: Response to Unhappy Mom

*Consumer Comment: Response to Unhappy Mom

*Consumer Comment: Response to Unhappy Mom

*Consumer Comment: Response to Unhappy Mom

*Consumer Comment: More comments on Regency

*Consumer Comment: New Student

*UPDATE Employee: Ready to help you find out just how far a career in cosmetology can take you.

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Currently Regency is opening new locations all over the United States. I became aware of them via the internet and decided to give them a call. At the same time I was also looking into another beauty institute of equal caliber. Regency doesn't have a campus here yet while the other place does.

I went for a tour of the other school and they gave me a lot of really great information. Even though the other school impressed me I still felt that Regency was more practical because it was going to be a closer location. I decided to call Regency back and ask them question about policies that the other school had presented that made me curious as to how they compare. My admissions person was Jamie Widmer but when I called she was busy on another call so I spoke with another woman whom was african american and proved to have a rather sour and rude attitude problem.

I started asking questions such as do you supply products or are students required to do so and is the price of the kit covered by financial aid. The lady acted less than thrilled when answering my questions and really wanted to rush me off the phone. I asked her if they had information they could send me that I could look over and she huffed at me then answering we don't have any information we can send you.

My last question is what set her off, I simply asked do you have a dress code and she went off asking me if I had been talking to other schools and if this is where these questions coming from. I answered honestly by saying I had looked into one other school but felt that I preferred Regency's policies she asked me to hold on. After about 1 minute or 2 she came back on the line and said didn't you just talk to Jamie and didn't Jamie answer all of my questions already and I replied yes but she just told me that I was accepted to the school and that I never got to ask her any questions.

I felt like I did somthing wrong and I was getting treated like a child. Regency's behavior honestly made up my mind. I am withdrawling my application and attending the other school. I recommend you spend some time talking with Regency before you give them a dime of your money.

Nicole
Woodhaven, Michigan
U.S.A.

This report was posted on Ripoff Report on 01/17/2008 09:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regency-Beauty-Institute/Brooklyn-Park-Minnesota-55428/Regency-Beauty-Institute-Rude-and-unwilling-to-share-information-Brooklyn-Park-Minnesota-301146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 14Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

In regards to all the complaints....

AUTHOR: amn - (United States of America)

As far as most of these complaints go, I'm not sure if you were informed enough of the rules and regulations of the school. In my experience, we were taught to treat school like it was our job, that way we learned how to be professional and it made us obtain good habits versus the kind of environment that has a lot of gossip, arguments in front of clients, etc.... Just put yourself in your client's shoes: how would you like to go to a salon and pay 150 dollars for a color and cut and be subjected to stories about how wasted your stylist got last night or how she hates working with so-and-so? When I pay good money to get pampered it's supposed to be all about me....

As far as broken equipment and low supplies: I am a Regency educator as well as a stylist for a JCPenney Salon. I've worked for JCP since 2008 and in 2010 I transferred to a larger store because it was closer to home. In February we had a remodel done on the entire store. We run out of color almost every weekend, the pedicure chair has been broken since I started, the actual polish that we get to use on clients is atleast two seasons old, and when the products in dispense are gone we all have to be "big girls" and share!!

This school's primary job, as well as any other,  is to prepare you for a realistic salon job in the real world. Being late is only tolerated so many times before you're fired. No boss wants to worry about whether you're going to show up on time and be able to do your clients. If you want to excel in this industry you have to do the time just like everyone else did. We all had to sacrifice to get our licenses, that's how they weed out the people that aren't cut out for it!!

When your instructors tell you that you need to be standing while you're working, they're not asking you to do anything more than your job requires of you. As an instructor, the only time I get to sit down on the clinic floor is when I'm helping a student with acrylics. I don't ask my students to do anything that I'm not doing my myself.

Always keep in mind that every instructor has their own teaching style. If one teacher seems like they don't have enough time or patience to work with you then you need to go to another one. Alot of times, miscommunication is the number one cause of arguments and hurt feelings.

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#2 Consumer Comment

I agree on some things...

AUTHOR: Ols - (United States of America)

I currently attend Regency at the original Blaine, Minnesota campus. I have some similar things to state and some different things to state.

I am currently almost halfway through the program, and there are several things I feel that could be improved upon throughout the course.

The majority of educators present at the campus are good at what they do, however I don't feel comfortable going to the campus manager with my problems. The Floor Manager at my location was one of the only people with power I felt comfortable talking to, and she recently got a promotion and has left the campus. I am unsure as to who will be taking her place. The majority of regular educators at my campus are very nice and helpful, however there is one in particular that is fond of taking out her frustrations on the students and making them feel stupid for not knowing what they are doing. My campus has been good for the most part on accommodating students due to special conditions such as pregnancy, injury, etc. They are usually good at replacing your broken appliances. There is also a large client base at my school due to it being in a fairly populated area and also my Regency was the original one, so it is not difficult for us to all get clients.

Some negative things about my campus tend to be things I see all the campuses having. At my campus we regularly run out of product- including color. The current building has been open for almost 3 years and they should know how many clients to expect and should accordingly order enough color and other product. Its embarrassing to have a pedicure and lead them over to the nail polish shelf only to have there be only 3 colors for them to choose from. Our school also has issues repairing things. There was a pedicure chair that was broken for over 4 months, since before I started, as well as a shampoo bowl that was broken, making the school look bad and making it difficult for us all to service our clients with limited machinery.

I know many people that I go to school with have complained to corporate about a lot of things but have not gotten really any response. I don't feel like it impedes upon my education, however. I genuinely feel like the majority of educators present at my school are very interested in making sure we know what we are doing so we can be successful when we graduate.

I know many people in my area that have graduated from Regency and gotten good jobs in good salons, so I know that the majority of people around consider it to be a decent salon. One of my educators graduated from Regency and made extremely good money out in the field.

I suppose it depends on where you attend, but the Blaine campus is not all that bad for those wondering.
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#3 Consumer Comment

So glad I decided not to attend Regency!

AUTHOR: Rachel - (United States of America)

I am scheduled to start Regency Beauty Institute Feb 1st, but THANK GOD I listened to my gut instincts and decided to tour the Aveda Campus here in Madison, WI. I was literally blown away JUST from the phone conversation with Aveda. I have been feeling VERY hesitant about this school since basically I signed up, I HATED being almost stalked by Regency, they called ALL the time! And not once, but multiple times in a day until I answered the phone. The ONLY positive experience I had with Regency was my financial Aid person, she was absolutely wonderful! Since I was feeling very unsure of the school I decided to go in and get my hair dyed. I THOUGHT a student wouldn't be able to mess up ONE color and figured this would give me a great opportunity to meet my fellow students and get a feel for the teachers, after all this is where I was going to spend the next 19 months of my life (I was going to be part time). I am SO glad I did just that. Come to find out, you CAN mess up ONE color and the teacher did not greet me with the welcoming I had expected, she basically couldn't of cared less I was going to be an upcoming student, she instead was trying to push me into the full time program, which seemed to be an issue with EVERYONE at Regency! I can't even count the amount of times I had to explain my financial situation to not be hounded to switch to their full time class. Once I toured Aveda and compared all around numbers (graduate rate, success and ect) Regency was LESS than 1/2 on ALL numbers! Even more ironic, this Aveda campus was around $2,000 CHEAPER!! So not only am I getting THE best education, I am saving money! I can't believe all these posts about Regency, I am SO glad I listened to my gut and will no longer be attending this school.
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#4 Author of original report

Update

AUTHOR: Niknak - (U.S.A.)

After I wrote this I enrolled at an Aveda Institute which was awesome.  Their admissions people were friendly and they really wanted to help...plus they are known for their outstanding education and service.  Fortunately...you get what you pay for doesn't apply here cause at the time the Aveda Institute was cheaper than Regency.

After I started my education...about half way through the Regency location opened up.  I made an appointment to see how things work there and if I got my monies worth.  Well I did!  The school was not professional at all.  Girls were on the floor talking about how they went to the bar the night before and being wasted...this didn't fly at Aveda.  We were taught to be professional at school so the habits follow us to the workplace.  The girl that cut my hair didn't know how to texturize nor did she know how to hold a dryer.  Her instructor instead of showing her how the cut was done just did it herself because she grew impatient with her.  I felt sorry for all of these girls!

As for the comment by the person that brought up the fact that I said the woman on the phone was African American.  I was explaining the details about the person I talked to on the phone...I had a name and I can tell you she was African American by the tone of her voice and how she talked.  The other person in admissions asked me if she was African American when I voiced my compaint to them so I figured there were possibly two people with the same first name.  I am not racist and my attitude towards her did not change because she was African American.  Need I remind you that I was not the one being rude...it was her so if you are going to point race fingers point it at her...maybe she didn't like me cause she could tell I was a white girl...which is absurd...so your comment is pathetic and ignorant. 

After time has gone by I still stand by my original post as being truer that I realized at the time.  Run away from Regency as fast as you can and find a higher scale cosmotology school!

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#5 Consumer Comment

Always Be Positive

AUTHOR: Cicely - (U.S.A.)

Business Professional

Any student should take the opportunity to get business cards to build your clientele and profile.  That is something you have to do in order to advertise or spread the word about what you are becoming to be as a Professional Stylist.  The bottom line to your pocket book is money & profit which contributes to your lively hood to brand yourself.  So please invest in some business cards, besides the school is for the public to come at a low cost of labor with students in the learning process.  I actual went to visit one of the Texas locations and had an issue however I spoke with the Manager on duty to express how I felt about a pass request.  In the end I was happy with the student but questioned the rules on customer service from the staff.   Always be positive and always do your research, so there are no surprises.

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#6 Consumer Comment

Response to Regency Beauty Institute Rude and Unwilling to Share Information in Minnesota

AUTHOR: Happynhealthy - (U.S.A.)

I visited the school in Illinois and have never experienced a problem with any of the staff members there. After my tour, I decided to enroll. I'm curious as to why you felt the need to mention the person that had a "rather sour and rude attitude problem" was African American. I noticed when you mentioned Jamie Widmer, you failed to mention her race. Could it be that once you assumed she was African American that your attitude somehow changed?

We have both Caucasian and African American educators at my school and I have NEVER experienced "attitude" problems from any of them (black or white). Don't discount the school just because your experience was not a great one. One bad apple doesn't spoil the bunch.
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#7 Consumer Comment

student

AUTHOR: Shestoyung - (U.S.A.)

When i went 2 go sign up students were actually telling me 2 turn around dont join and I didnt listen.i been going 2 the campus in Fairview heights since 3-2-09. u get rushed through subjects they dont show how 2 do anything. the preach on it show u a row of something and exspects u 2 get it like that. if u r not ready 2 go on the floor o well u going and u better sell retail r they going be mad they make u pay extra 2 dress down 1 day out of the week. they dont show white people how 2 do black people hair half the teacher dont no how 2 braid sew in or nothing how r they teachers 17,000 for wat nuthing.if a hite person gets a black a black student has 2 show them how to do thngs we not paying 2 teach THATS NOT FAIR. again I say 17,00 for wat.Today 2 of my fellow students went in the dumpster behind the skool and found contracts of students, stamp sheets, things w/people soliacls and private business on. is that what a skool does no again i sy 17,00 for what. o yeah if u try 2 transfer u got 2 pay 2,000 r they wont release ur hours.

and for the lady who said she starts on the 19th good luck u signed ur life over the r not organized r anything of that matter
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#8 Consumer Comment

to new student and unhappy mom

AUTHOR: Austin Student - (U.S.A.)

New student good luck with your journey the admissions reps have to be overly excited to talk with you and check on you they have numbers to meet and they want to make sure you start and make sure you don't quit. After you're there a while good like getting intouch with your rep she will tell you to talk to your campus manager they have a quota to meet my old campus manager told me.

Mom...... your daughter should still get a stamp no matter if she shampoos a manequin or a person. It's the same procedure and a stamp is warranted any thing done in the classroom or performance floor must get a stamp to go towards her finishing it doesn't matter what state or what school. regency has a mission statement that they do not abide by.

I would suggest to anyone spend your money wisely it's not how much you pay it's how much you learn. Everyone wants to go to the pretty new school and not the old run down school. If the school is old it is probably doing well and has been in business for many years with many graduates. Regency's tuition went from $16.000 something to Z$22,000 that's crazy the way the economy is but if you've seen te news minnesota is one of the states that is drowning and regency's corporate office is in minnesota hmmmmmmmmmmmmm
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#9 Consumer Comment

Response to Unhappy Mom

AUTHOR: Diva23 - (U.S.A.)

Dear Unhappy Mom,

I no longer attend Regency because of my negative experience, but I don't think that you quite understand what you are talking about. The law does state that you can't do all your stamps on a mannequin. They clearly explain that when you start at the school. It makes sense to me. While the policies do change from day to day, the law don't. You can't do all your practicals on mannequins, that is how it is at any school.

Also, I don't particularly like the schedule they chose either, but part-time has to have a time to come in. The schools that have part time are open until 9:15 at night. Part-time classes are there in the evening and full-time, which I assume your daughter was in, are there during the day. Just like a full time job.

The school is supposed to have business cards that you can write your name on. They were at my location. You're not supposed to make your own.

I'm now going to a school that costs more than Regency because I think you get what you pay for. I hope this helps!
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#10 Consumer Comment

Response to Unhappy Mom

AUTHOR: Diva23 - (U.S.A.)

Dear Unhappy Mom,

I no longer attend Regency because of my negative experience, but I don't think that you quite understand what you are talking about. The law does state that you can't do all your stamps on a mannequin. They clearly explain that when you start at the school. It makes sense to me. While the policies do change from day to day, the law don't. You can't do all your practicals on mannequins, that is how it is at any school.

Also, I don't particularly like the schedule they chose either, but part-time has to have a time to come in. The schools that have part time are open until 9:15 at night. Part-time classes are there in the evening and full-time, which I assume your daughter was in, are there during the day. Just like a full time job.

The school is supposed to have business cards that you can write your name on. They were at my location. You're not supposed to make your own.

I'm now going to a school that costs more than Regency because I think you get what you pay for. I hope this helps!
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#11 Consumer Comment

Response to Unhappy Mom

AUTHOR: Diva23 - (U.S.A.)

Dear Unhappy Mom,

I no longer attend Regency because of my negative experience, but I don't think that you quite understand what you are talking about. The law does state that you can't do all your stamps on a mannequin. They clearly explain that when you start at the school. It makes sense to me. While the policies do change from day to day, the law don't. You can't do all your practicals on mannequins, that is how it is at any school.

Also, I don't particularly like the schedule they chose either, but part-time has to have a time to come in. The schools that have part time are open until 9:15 at night. Part-time classes are there in the evening and full-time, which I assume your daughter was in, are there during the day. Just like a full time job.

The school is supposed to have business cards that you can write your name on. They were at my location. You're not supposed to make your own.

I'm now going to a school that costs more than Regency because I think you get what you pay for. I hope this helps!
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#12 Consumer Comment

Response to Unhappy Mom

AUTHOR: Diva23 - (U.S.A.)

Dear Unhappy Mom,

I no longer attend Regency because of my negative experience, but I don't think that you quite understand what you are talking about. The law does state that you can't do all your stamps on a mannequin. They clearly explain that when you start at the school. It makes sense to me. While the policies do change from day to day, the law don't. You can't do all your practicals on mannequins, that is how it is at any school.

Also, I don't particularly like the schedule they chose either, but part-time has to have a time to come in. The schools that have part time are open until 9:15 at night. Part-time classes are there in the evening and full-time, which I assume your daughter was in, are there during the day. Just like a full time job.

The school is supposed to have business cards that you can write your name on. They were at my location. You're not supposed to make your own.

I'm now going to a school that costs more than Regency because I think you get what you pay for. I hope this helps!
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#13 Consumer Comment

More comments on Regency

AUTHOR: Unhappy Mom - (U.S.A.)

Well, I wish I could say my experience was any better. Although our Admissions person was wonderful, but we met her face to face.

My complaints is with the school itself.

1. The policies seem to change day to day.
When my daughter started the students were able to wash the manicans to get their required 300 washes. Then one day they came in and told they were not able to do that anymore, it had to be on humans.

2. They dont always have supplies for the students:
On two seperate occasions I went into get things done, one time was highlights. Well, they didnt have my first 3 choices in the colors. Second time I went it, to get a friends nails done for her bday, they didnt have the right tips, my daughter had to go across the mall to "Sallys beauty Supplies" and buy her own tips.

3. The cost of the procedures:
I spend the same and on one occasion more, to go to this school, get them done by students. This makes no sense.

4. The school does Absolutely NO advertising for the students. I have made cards for my daughter, posters, and tell everyone I know about her, so then people go in and ask for her, and they tell her she doesnt have time (3 hrs for a conditioning treatment wasnt enough time)

5. The schedule is condusive to the publics needs. The school closes at 5pm, how many people can get there on weekdays by 5pm. And on weekends, well Saturday, they still close at 5. And depending on the rotation of the student, they may or may not get that one night a week (Tuesday) that the school is open till 9 to be on the floor.

To say that this school is a huge disappointment would be an understatement, especially since it cost almost twice what the other schools in this area cost.
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#14 Consumer Comment

New Student

AUTHOR: Gluewho - (U.S.A.)

I will be starting at Regency on the 19th of this month. I have looked and looked all over this internet for Reviews about Regency. I have found two. This one and one other about how some girl got a good hair cut. Anyways, upon reading this I was VERY shocked. I have call my admissions rep at least 1-2 times a week. Plus ALL kinds of emails asking so many questions. My rep is Kathy wonderful that is all I can say. She has helped me all the way. She has even called just to say Hi and see how things are going. Yes I know thats what reps do but not her. You can hear it in her voice that she really cares. I am sure at times people have there off days at work. It happens to everyone. Just like I am sure the person who filed this report has had off days also. Anyways, It is true what Regency says. I have called many students from other locations and have asked them about the school. Never a complaint. Yes picking out a school is tuff but I can tell you after talking with Kathy and other people and students at Regency I know I made the right choice. I am sure if you just call them. You can hear it in there voices they do care.
God Bless
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#15 UPDATE Employee

Ready to help you find out just how far a career in cosmetology can take you.

AUTHOR: Regency Beauty Institute - (U.S.A.)

Despite Nicole's impression of our admissions process, we're always excited to talk about careers in cosmetology. We understand students have countless questions. And they should. Choosing a school is a big decision. It's our job to help fill in the blanks about what sets Regency apart from other schools. We are completely dedicated and enthusiastic in helping our students get started in their new career.

We're proud of Regency Beauty Institute's top reputation and deep commitment to our industry. And we stand behind our innovative curriculum, talented crew of educators, stunning facilities, and impressive track record for industry placement.

We have high standards for excellence, while recognizing our students' need for individuality. We respect the unique creativity that each student brings to the environment from day one. And we channel that energy toward clear, attainable personal and professional goals through Regency's STAR Program. We teach our students to be their best, most professional self. Because we all know that the key to success in the industry is performance, repeat business, and pleasing the guest so much that they can't imagine asking anyone else to handle their highlights or to brush up their brows.

It's all part of the Regency Promise. We promise our students we'll give them the experience and tools they need to launch successful careers. And we promise our industry partners we'll produce exceptional performers.

We are excited to be bringing top-quality cosmetology education to Michigan. Being the fastest growing beauty school in the country, we're working to build a national network of campuses and placement relationships so our graduates are recognized and sought after throughout the United States.

But don't just take our word for it, find out for yourself and call today: 800-787-6456.
We also invite you to visit our website at www.regencybeauty.com.

We're ready to help you find out just how far a career in cosmetology can take you. Call us today.

Regency Admissions Team
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