• Report: #196824

Complaint Review: Regency Furniture Outlet

  • Submitted: Fri, June 16, 2006
  • Updated: Fri, December 22, 2006

  • Reported By:Clinton Maryland
Regency Furniture Outlet
Brandywine, Maryland U.S.A.


*UPDATE Employee: Mr. Loyd

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Totally Liars, Rip Off;

My Wife and I spent over $11,000 with this so call quality furniture store. First of all,the problem I have is the senior mangers/ceo/and even regonial manger can't tell one date from another and have no problem lying to customers. I will not beat a dead horse no longer. Lets get straight to the point.

I have been to the Brandywine store 2 different times following up on a delivery since Feb.06. We have been waiting for a dresser which was supposed to have been dilvered with a bed room suite for over 5 months. Problem I have, they had no problen cashing my check which I paid cash for the entire purchase but getting delivery for what I paid for. When I inquired about my dresser, I was told there were others on a waiting list for the same piece we which were not told about at the time of purchase.

I find this totally unaccetable. Mr. Lee is this eastcoast regional manger, Mr.Himed is the senior store manager which I have spoke with both. I am going to CONTACT THE National TV NETWORK with this. Why in the hell should I have clothes in a bag when I paid for a dresser to put them in. If they can count my money, then they should be able to count the corect days/month for proper delivery of my furniture that is paid in full. When you give a specific delivery date, deliver everything.

This has got to stop, telling people you have it in stock when you know you don't. I want to be compensated for this long delay, lies and piss poor customer service. Whom ever is reading or will read this, take your hard earm money and shop somewhere esle.

Understand this, Regency needs to be put out of business. A store of this caliber representing who and stands for what? Don't spend no more money with them. Integrity and customer service is not their strong suite.

Mr Lee and Himid, stop lying to customers. It's over, people know you for the wrong reasons. Now everyone knows exactly what you are. Whom ever read this and had piss poor service, express yourself and make these people clean up ther act and Deliver !!!! If this can't be done, don't purchase nothinbg from them!! Regency, any thoughts'???? You all have a lot of unhappy customers. Please deliver on time. Nothing personal, just business and yes COMPENSATION FOR YOUR LIES.

Clinton, Maryland

This report was posted on Ripoff Report on 06/16/2006 08:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regency-Furniture-Outlet/Brandywine-Maryland-20613/Regency-ripoff-LIES-UPON-LIES-TOTAL-LIARS-NO-INTEGRITY-JUST-WANT-MONEY-Brandywine-Mar-196824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Mr. Loyd

AUTHOR: Salem - (U.S.A.)

Contrary to what many may believe Regency Furniture DOES NOT manufactur it's own furniture. We much like our customers have to order furniture from other large manufacturers, such as Ashley or Aico. Depending on stock availability, and which brand the customer chooses, the delivery times vary. Some manufacturers take longer than others to ship to our warehouse.

Our Regency Furniture store located in Brandywine has in excess over 220, 000 sq ft. of furniture on the floor, one of the largest furniture showrooms in the entire east coast. So you cant logically expect us to have ALL of that immense amount of furniture in stock at all times because thats nearly impossible. Regency Furniture does understand that sometimes we cant get certain things in stock, thus we have alternatives for cases like that.

The back of our contract CLEARLY states that if we are not able to get the customer's furniture in within 4 weeks after the promised delivery date then we will either refund the customer's money in full, or have the customer reselect something that is in stock, depending on what the customer wants.

If Regency Furniture was as corrupt and pernicious as Mr. Loyd makes us out to be then we obviously wouldnt be one of the largest and fastest growing furniture stores in the DC/VA/MD area, and we also wouldnt have lasted this long. Mr. Loyd may have been told everything was in stock because there may have been an inventory error at the time. But by no means do we intentionally rip off our customers because that would be very foolish on our part.

Regency Furniture is too big of a company to even consider the concept of ripping off our customers. Regency Furniture treats all customers with equal respect, and each and every Regency furniture customer signs the very same contract that Mr. Loyd signed.

We do apoligize for any misunderstandings, and we certainly acknowledge the fact that we, like every other company, can not satisfy all of our customers.
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