- Report: #373126
Report - Rebuttal - Arbitrate
Complaint Review: Regency Furniture
Regency Furniture7900 Cedarville Rd Brandywine, Maryland U.S.A.
Regency Furniture Giving me the run around for over 3 1/2 months Brandywine Maryland
*UPDATE Employee: Refund Requests
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Also at this time we were getting ready for our wedding and were expecting my mother in law to come stay with us for 2 weeks so we were ok with the 21st because the furniture would be there in time for her to have the air mattress we were using. Again the 21st came and no one called so we then called and was given another date of the 31st of July.
Again no call that the furniture came in so we called for a 3rd time and they gave us a date of August 11th and we set up a date of delivery for the 12th of August hoping that things would be in because by this time it had almost been 2 months we had been waiting. We called on Monday the 11th to see if our stuff had arrived everything came except for our mattresses. They had told us that the mattresses were supposed to come in on a delivery Saturday the 9th, but they did not come in and by monday they still had not arrived. They told us that the person who they get that mattress from they could not get a hold of and he was not returning their calls. They said that they would go ahead and deliver what they had and bring the mattresses later. So we really wanted those mattresses so we decided to wait one more week. Well they never came in so I had to go into the store to get my money refunded. I asked that they refund the exact amount that I paid for the mattresses to my wells fargo account and to give me a cash refund for the $164 I paid cash for the MD tax and part of the delivery that I had paid for by check and they had already cashed. The manager gave me the run around but finally agreed to refund my money. He told me that it would take 2 weeks for me to receive my refund and that they would credit my Wells Fargo account. Well today is Sept. 15th they have not refunded my Wells Fargo account or sent them anything updating the refunded amount and I have not received my cash refund. I was told that it takes 21 days for a refund but whenever I call to talk to the only person who handles refunds he is never in or they tell me he will be in after 12 I call back after 12 and get he won't be in til after 4 I leave messages he never calls me back. I had to go elsewhere and purchase mattresses for our King bed and our son's full bed so I had to pay tax and delivery fees on that so I need the money refunded to me. I've filed a complaint with the BBB and on my next day off which is Thursday, the day they claim that my refund check will be in, I will be headed down to the court house to file a complaint with them.
This report was posted on Ripoff Report on 09/15/2008 03:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regency-Furniture/Brandywine-Maryland-20613/Regency-Furniture-Giving-me-the-run-around-for-over-3-12-months-Brandywine-Maryland-373126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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