• Report: #874370

Complaint Review: Regions Bank

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  • Submitted: Thu, April 26, 2012
  • Updated: Fri, April 27, 2012

  • Reported By: Guido — Beloit Wisconsin U.S.A.
Regions Bank
8234 Navarre Pky, Navarre, FL Navarre, Florida United States of America

Regions Bank Allows identity thieves to access your account. Navarre, Florida

*Consumer Comment: More details come out..

*Consumer Comment: Team Rebutt always lurking around

*Consumer Comment: neglect

*Consumer Comment: Questions..

*Author of original report: Very Sneeky

*Consumer Comment: Just want to know...

*Consumer Comment: You Can Try A Small Claims Suit

*Author of original report: comparison

*Consumer Comment: Careless Bookkeeping

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I was notified that my account was overdrawn. I walked into the bank and stated that they must be wrong, I am in no way overdrawn. The looked over my banking transactions and said they saw nothing out of the ordinary and I must have spent too much.

One month later, I again received an overdrawn letter. Again I went into the Navarre Florida branch and was told again nothing out of  the ordinary was showing on my account.

I called the corporate office to ask for assistance. A male banker, name unknown asked me if I have any autopays associated to my account. I said no, there are no autopayments on my account. He then stated he found the problem. A company was taking small amounts from my account, and I was not catching it on my bank statements due to so many transactions.

He then told me to inform the local branch and they should take care of it and return my money, which has now amounted to over $1,000.00. I again went into the branch, they said since I was not able to find the problem myself within 30 days I was out my money and they were not responsible.

I asked how it is possible to have someone take money from my account without my permission. They stated that the person identity matched my own.

Regions Bank then sent me a letter with a persons name on it. The name was similiar to mine but spelled his first name differently. He had a different middle name. His address was not mine, his place of employment was not mine.

Regions Bank not only will not take responsibility for this. This person obviously was not me. Had they looked and compared the information given, they would have seen this person was not me.

Now Regions has placed a bad credit report on myself. They are asking me to pay them for the over drafts, when it is their fault in the first place. On top of everything, they owe me over $1,000.00

So if you value your money, I would keep it out of Regions Bank.

This report was posted on Ripoff Report on 04/26/2012 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regions-Bank/Navarre-Florida-32566/Regions-Bank-Allows-identity-thieves-to-access-your-account-Navarre-Florida-874370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

More details come out..

AUTHOR: Robert - (U.S.A.)

Okay based on your last post it appears as if you may need to take quite a bit of responsibility...

I know what I pay for, and I know what I have left in my account.
- Then how come over that 8 month period when what you know you should have left doesn't match what the bank shows in your statements why didn't you question it then? 

So as long as you dont notice it, it doesnt happen in their eyes.

- You say you were a Police Officer.  Okay, say that someone has their purse/wallet stolen.  But even though they knew it happened because it was only $2 that was taken they don't worry about filing a report because it wasn't that much.  So now 8 months later they get it stolen again.  But this time they have $1000 in it.  So they decide to file a report, but at the same time they complain that you as the a Police Officer didn't stop it from happening the second time.  So is it fair for them to do this?  After all you had no idea that the they even had their purse/wallet stolen 8 months earlier.

Yes this is the same basic idea in your case.  You failed to worry about the money missing because it was so small so you didn't do anything about it.  Such as reporting the fraud on your account having it closed and a new one open.  So when the amounts get bigger you really have no right to complain that THEY didn't do anything to stop it.

Now look I am not saying that it is good that this happened to you, but there is some point where you have to take responsibility for your actions(or in your case your inaction).  You still haven't cleared up some of the other details.
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#2 Consumer Comment

Team Rebutt always lurking around

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Team Rebutt always on the jobs with insane remarks  :<=(
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#3 Consumer Comment

neglect

AUTHOR: coast - (USA)

"Then to have them put a bad report on you with the BBB"

When did banks start reporting customer disputes with the BBB? Are you sure that wasn't just a rebuttal to your report?

"We have security protocols for a reason, and if they are not going to follow them, then why put your money into a bank."

One of those security procedures is the monthly reconciliation (balancing) of your checkbook. I thought it was two months but now you admit you went at least eight months without reconciling your account. You failed to properly maintain your account. If you refuse to admit this to yourself then you are in denial and will continue to leave yourself wide open to problems due to your own neglect.
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#4 Consumer Comment

Questions..

AUTHOR: Robert - (U.S.A.)

Your report is rather confusing.  First of all how exactly you got to $1,000 overdrawn in "small amounts".  What exactly is a small amount,

The looked over my banking transactions and said they saw nothing out of the ordinary and I must have spent too much.
- Why would THEY see anything out of the ordinary?  Only you know what you have spent.   Obviously you don't keep a written register because if you did it would be an easy process to match the transactions they list with what is in your register.  Any that don't match you dispute.  There is no such thing as having "so many transaction" that you can't do this.  If you are truly at that point I suggest you immediately stop using your card and pay cash for everything.

A company was taking small amounts from my account, and I was not catching it on my bank statements due to so many transactions.
- I think we may be onto something.  By chance was this company some "membership" that you signed up for a "free trial" but failed to cancel?

Just how many transactions are you talking about?

Regions Bank then sent me a letter with a persons name on it. The name was similiar to mine but spelled his first name differently. He had a different middle name. His address was not mine, his place of employment was not mine.
- Where does this letter comes into all off this?  Are you are saying that you somehow got a letter that was meant for someone with a different name and a DIFFERENT ADDRESS.   If so how did you get a letter that was not sent to your address?

Also, what was the purpose of this letter?  I could see them sending a letter with a person's name and address.  But what would the purpose of them sending a letter with employment information as well as their SSN?
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#5 Author of original report

Very Sneeky

AUTHOR: Guido - (U.S.A.)

The amounts taken were very small. They started out one a month, then a few a month for approximately 8 months. So in the end it totalled to over $1,000.00. I never allow auto payments to come from my account, so I dont pay alot of attention to my monthly balance sheets. I know what I pay for, and I know what I have left in my account. Its very disturbing to find that your money is not safe in your bank account. What if I have had several hundred thousand in my account. What if the thief had taken several thousand. It makes you think, just how safe is your money in a bank that can allow a total stranger to access your account and actually remove money.

I am not worried so much about the money missing since it was not all that big. But I am very angry that Regions would allow this to happen and then give a 30 day window to allow you to find it. So as long as you dont notice it, it doesnt happen in their eyes.

Then to have them put a bad report on you with the BBB, when it was all their fault in the first place. I want to warn anyone and everyone to beware of Regions Bank.
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#6 Consumer Comment

Just want to know...

AUTHOR: MochaG - (United States of America)

After reading your report, I am curious about how the bank allow got the person's info.

1) How and where did they retrieve the info?
2) What was the transaction that the person took out each month? How much?
3) If it was small amount, how could it become $1,000?

What I don't understand is that if the person has only the same last name, how the person could use your bank account to withdraw money? It is possible that the fault is from the bank teller; however, it would be difficult to prove because they have all documents and could hide them from you (the mistake they did). It is very odd...

Anyway, hope you will look through all transactions in your bank statement regardless how many there are. I do all the time.
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#7 Consumer Comment

You Can Try A Small Claims Suit

AUTHOR: Jim S - (United States of America)

However, one of the bars that may prevent recovery of the money is something coast indicated; that if the fradulent transactions were discovered quicker (within 30 days at a minimum), you probably would have the money back without question.  I would try the small claims suit anyway - the cost to file is nominal, and if you find an administrative judge to back your case, you should win.  However, I would prepare for the worst...and have the judge say no.  Best of luck to you....
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#8 Author of original report

comparison

AUTHOR: Guido - (U.S.A.)

I am a former Police Officer, you expect your money and your account to be safe with your bank. This persons identity did not match my own. I had also forgotten to mention, the persons social security number was also different. There is no excuse for allowing it to happen in the first place.

We have security protocols for a reason, and if they are not going to follow them, then why put your money into a bank. Regions Bank is not safe, and they do not follow proper proceedures, to stop incidents like this from happening. As I had said prior, it should have never happened in the first place.
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#9 Consumer Comment

Careless Bookkeeping

AUTHOR: coast - (USA)

"The looked over my banking transactions and said they saw nothing out of the ordinary"

They have no idea what your account should look like. Only you would know that. Did you look at a printout of your transactions while you were in the bank? Apparently you did not. You certainly should have. Then you let it slide for another month. You received two notices and yet continued to fail to reconcile your checking account.

Your careless bookkeeping is to blame.
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