On Friday March 6th, 2009, I informed Regions bank that a company had processed a charge through their bank that I did not authorize. I explained that the company (company name: allied semiconductor, of which I'll also be filing a complaint shortly) processed another's order on my card, by accident. The reason I knew this is that the morning of the 6th, I'd discovered that two checks bounced which should not have bounced, due to my having enough funds to cover what I'd purchased.
I contacted my bank and the branch manager named Viviana Gomez 813-805-7338, about the issue. She said, calm down, don't worry, all funds will be returned to you, don't lose sleep over this, it will be okay. I said, great, thank you. The next day I went to the bank and filled out the appropriate paperwork. I then calmed as I was assured this would not cost me.
The next day, two more checks were bounced, but I did not worry as I was informed that all overdraft fee's would be returned. On Wed morning, I discovered that the charge for the error from Allied Semiconductor was returned to my account, but not the NSF charges. I called the bank. Now Miss Gomez stated, We're not going to refund your money, you need to get it from the company that made the error. This company has an F rating with the BBB. When I told them that I wanted my money or would report them to the BBB, they laughed and hung up the phone. Regions bank will not honor their word, and in my opinion, have stolen my funds. They refuse to return it even after knowing that this was beyond my control, and not my fault. It seems to me that stealing is still against the law, and they have essentially stolen my money. Everyone who made the errors seem to NOT BE RESPONSIBLE, and will not pay. I sure did, and I can't afford to just give money away to thieves.
This is very wrong and should not be allowed, but somehow, they get away with stealing. So the original charge was $161.00, the NSF fees were $140.00, and since I got the 161.00 back, we essentially got a total of $11.00 of our $161.00 back for a mistake that was not even our fault. Thank you!