ED Magedson – Founder
Regis Salon Rosa3256 Bel Air Mall, Mobile, Alabama United States of America
GOD is good.
I had a similar situation. I had my hair relaxed and some chemical fell on my ear and the woman wiped it with a dry towel and my ear burned and it left a scar.I made an appointment with a doctor to ascertain the damage to my ear. The cost of the visit was about $100.00. I had a full report for the doctor confirming that their was a scab on my ear and a scar as a result of the relaxer creme. I suffered discomfort and physical injury. After the negelience happened on Februrary 11, 2020, the woman Rosa or the stylist from the Regis Salon coerced me into signing a form waiving any and all of my rights holding them liable personally. When I would not sign the form, Rosa continued to make me execute the legal document which read like their attorneys drafted the form. Rosa did not do what the paperwork said she did. Rosa's actions of attempting to get me to execute the legal agreement was criminal according to the Alabama Codes 13A-9-11. [continued below]....
Later Timothy Karlstad the adjuster from the Regis Corporation denied the ENTIRE incident because he said someone reported it didn't happen. He sent me forms demanding that I produce my medical records from my entire life from what I understood. I sent ONLY the doctor's report for the one incident date and refused to release my ENTIRE medical history. Then he bragged that it would be her word against mine. Through lies told by other people, he said that their witnesses all agreed. I saw the manager watching the confrontation between Rosa and myself when Rosa was attempting to make me sign the official legal document saying that she did something that she did not do. I refused to sign her document and told her that she should have gave me the form to sign BEFORE she did my hair. Rosa said that other things prevented her from giving it to me betimes; therefore, she continued to attempt to get me to sign. I filed a complaint with the Attorney General's Office and the District Attorney's Office in Mobile, Alabama and threathened to sue. Tim Karlstad or Timothy, from the corporate office for Regis Corporation, called me about 10 times (literally) on my phone to harass me.
He kept repeating the same statement as if possessed: "$65.00" is all that he wanted to give to me for the incident. I paid $65.00. I was happy with my hair, but I suffered a PERSONAL injury and I wanted both compensatory and punitive in order to cover my expenses including the doctor, etc. Punitive damages was to make them be more careful when doing their jobs. Anyway, now we are at odds with each other. Timothy is so mad because he was unprofessional and was operating in his individual capacity, but using his position to harass me with a bad attitude. Them insurance adjusters are a bunch of extoritonist. They care about the bottom line at the end of the year. How much money did they rob the people. They apparently don't want to send too many liability claims to the insurance company or they may drop them is what I was thinking. Anyway, I am fighting this battle with them and I plan to win. I ONLY asked for nominal damages, but Tim or "Timothy" Karlstad refused to give me a reasonable settlement so I am contemplating suing. Another thing. The girl in the salon is guility of a crime. Years ago they pulled the same stunt on me when this woman didn't relax my daugther's hair correctly and I refused to pay. She called the police.
I wrote a check to avoid a confrontation and later stop payment. They refunded ONLY the cost for the botched hair job, but nothing else. I don't think that I requested anything more. I was frustrated with the whole incident. It is hard for me to find a decent place to get my hair done professionally and Regis Corporation seems to own a lot of salons. I am praying for somewhere else to go. Timothey Karlstad told me that they were banning me from ALL of the Regis Salons. I reported the fraud or scam to the Attorney General and the local District Attorney. I am concerned about the illegal actions of the local businesses in my area. Regis Salon's staff are very unprofessional and rip-off artists. They just don't want to be held responsible for their negligence in personal injuries even to the point of committing acts of perjury. Donna Stallworth is the Supervisor in this area of Mobile, Alabama and "Leslie," and "Rosa," were the ones that I had to deal with from the shop. Anyway, I gave them a settlement offer, but I haven't heard anything back from them. I filed a complaint with the BBB and the Jones Lang real estate company in which Regis Corporation is ONLY a vendor.
This report was posted on Ripoff Report on 04/09/2010 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regis-Salon-Rosa/Mobile-Alabama-36606/Regis-Salon-Rosa-dropped-relaxer-creme-negligence-burn-scar-permanent-incoompetent-act-o-591587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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