• Report: #1060593

Complaint Review: Regis University

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  • Submitted: Thu, June 20, 2013
  • Updated: Thu, June 20, 2013

  • Reported By: Riped off student — Seattle Washington
Regis University
3333 Regis Boulevard Denver , Colorado USA

Regis University Sad and helpless Denver Colorado

*Author of original report: How nice you are ! demagogues

*UPDATE Employee ..inside information: Regis University past due payment process

*Consumer Comment: The whole story

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Here's my sad story:

Couple months ago I received a letter from a collection agency asking me to pay debt to Regis University, I was choked to know that the school hired the collection agency without any notice from them, also the collection agency was asking (beside  what the school charged me) almost $1000 extra. The school is forcing me now to pay  $2,900 although I didn’t attend the whole first part of spring semester. I withdrew from my classes two weeks after the due date,  I didn’t  communicate with my teachers, neither I sign in to my online blackboard since I withdrew from the courses. I sent an email to my advisor letting her know that I'm dropping my classes, I still have the email. I’m admitting that I owe the school 25% (dropping two weeks after the due date) of the total amounts of half spring semester.

That wasn’t the first time I withdrew from my classes (due to some financial difficulties), so I know how to withdraw from my classes. I'm so certain that I dropped my classes and I have no doubt about it. I don’t see why anybody will choose to send an email to his or her advisor telling her that he’s dropping his classes, and to confirm that,  he didn’t sign into the blackboard neither had any communications with any of his instructors since then.

So the tragedy is not only the money (which I'm not able to pay), but I got "F" in both classes. I want everybody to know about this scam school and avoid it as much as they can.

 


This report was posted on Ripoff Report on 06/20/2013 12:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Regis-University-/Denver-Colorado-80221/Regis-University-Sad-and-helpless-Denver-Colorado-1060593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

How nice you are ! demagogues

AUTHOR: Riped off student - ()

I guess you didn't read my complaint or you didn't want to read it, and of course you are going to play innocent and show how much you care and how much you are sorry about the poor students while your deans make millions of dollars from the sweat of the miserable students. Anyway the issue here is not past due payment, but rather not taking in consideration that I did drop the classes which your system doesn't provide a receipt for it. The other thing that I'm arguing(which you don't want to hear) is I still have AN EMAIL THAT I SENT to my advisor telling her I'm dropping the classes to support my claim that I did DROP the classes. 

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#2 UPDATE Employee ..inside information

Regis University past due payment process

AUTHOR: regisu - ()

We're sorry to hear about your concerns. Regis University provides numerous opportunities for students to resolve their past due accounts. Resolution is a joint responsibility between the University and the student. 

The University must responsibly communicate the debt to the student and the ways to clear the debt in a timely fashion including the ramifications of not doing so. The student must responsibly respond to the communications in a timely fashion in order to resolve the debt and avoid collection agency fees.

A typical past due account is worked vigorously in an attempt to develop a monthly payment agreement that the student can afford. Regis typically sends 4 past due notices to the student’s address on record as well as an email within 60 days of becoming past due. Furthermore, if the balance owed is greater than $3000, Student Account Representatives attempt to make contact by phone within the 60 days, sometimes including up to 3 phone attempts.

If there is no response, accounts are referred to a “soft” collections agency. This agency does not report to the credit bureaus but sends an additional 3 letters and 2 automated phone contacts requesting the student to contact the University immediately to avoid negative consequences.

In summary, if the student does not fulfill their obligation to respond to 7 letters, emails, and phone attempts within 120 days after becoming past due, Regis has no further choice than to send the account to an external collection agency. Once referred, the external collection agencies charge collection fees which are compliant with the FDCPA (Fair Debt Collections Practices Act) collections law.

At this point, accounts are reported to the credit bureaus and the student must work directly with the collection agency to pay their balance. When a service is rendered, and a debt is owed, it is the responsibility of the student to pay for the financial obligation owed to the University. 

Managing your student account can help ensure that you receive information accurately and on time. You can find answers to frequently asked questions regarding student accounts and billing here. You can also find contact information for the Office of Student Accounts here.

 

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#3 Consumer Comment

The whole story

AUTHOR: MochaG - ()

From your report, the only thing I see is that you assume that you have dropped the class after you sent an email to your advisor and you quitted attending the class. I have never seen any school policy that doing so (send an email to advisor and stop attending class) means you drop the class. I only see that you must submit a cancellation form to your school registrar and that is the only thing you need to do. Sending an email to advisor means nothing because the advisor will NOT drop the class for you. Stop attending class means nothing also because it DOES NOT automatically drop you from the class.

What you need to show is how you drop the class from the school. Did you do it electronically (log in to the system and drop the class) or manually (submit a paper form)? If you cannot prove any of that, you will pay the full penalty and your academic record is permanent. If, however, you could prove one way or the other, you could sue the school back for the flaw they gave you. However, you will become a whistle blower and no other school may want you.

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