• Report: #308785

Complaint Review: Register

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  • Submitted: Wed, February 13, 2008
  • Updated: Tue, March 11, 2008

  • Reported By:Mesa Arizona
Register
New York, New York Nationwide U.S.A.

Register automatic renewal, unauthorized credit card withdrawn Internet New York *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: register.com

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I opened my credit card bill today and there was a payment due for $139.96 to Register.com
First of all I do not recall ever using the services of register.com and if i had used their services it was well over a year ago and i no longer have any use for their services as a domain name register.
I called them and they put me on hold where i spent 10 minutes listening to their automated sales pitches about websites and domain names.

Finally a woman came on and either she couldnt help me or was playing dumb, everything i asked her she didnt have an answer for me, she kept putting it back in my lap by asking me ridiculous questions like what was my secret password or what was my favorite artist or book.
I told her i had no idea what she was talking about and that i did not have any domain names registered with them and if i did it was long ago and i no longer need their servcies.

she began telling me that they automatically register my domains and automatically remove the money from my credit card.

I was outraged by this, how dare they take money from my account without my authlorization.
She told me if i didnt lower my voice she would hang up, so instead i hung up on her.

I plan to also report this company to the attorney generals office of my state Arizona and to the attorney general of the state of New York.
My advice to you is to avoid doing any business with this company.

John
Mesa, Arizona
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 02/13/2008 08:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Register/nationwide/Register-automatic-renewal-unauthorized-credit-card-withdrawn-Internet-New-York-EDitors-308785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Author of original report

register.com

AUTHOR: John - (U.S.A.)

thank you rip off reports for your suggestions. i did as you said and called my credit card company to disbute the charges. the credit card company put a stop payment and sent a dispute letter to register.
a few days later i recieved a email from register telling me that the domain names will be sold by them to someone else and that i will not be charged for them.
thanks again rip off reports.com
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