• Report: #931857

Complaint Review: Register.com

  • Submitted: Fri, August 24, 2012
  • Updated: Tue, September 04, 2012

  • Reported By: Explorebyyourself — Moscow Other Russian Federation
Register.com
West Jacksonville, Florida United States of America

Register.com is a fraud West Jacksonville , Florida

*Author of original report: Fraudulent Register.com - No response

*Author of original report: Fraudulent Register.com

*Author of original report: 4 days - no response

*Author of original report: No feedback from customer support

*UPDATE Employee: Response from Register.com

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Try not to use Register.com. They always try to commit a fraud and sometimes they succeed. First, I got a non-authorized charge-off for a service that I never ordered - they returned the money though. Next, when I was renewing the domain they charged me 137 dollars instead of 38. I made sure that check-boxes with additional services in the order-form weren't marked, because I know the Register.com's character very well. I authorized the bill for 38 dollars, but the charge-off made 137 dollars.


This report was posted on Ripoff Report on 08/24/2012 02:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Registercom/West-Jacksonville-Florida-32258/Registercom-is-a-fraud-West-Jacksonville-Florida-931857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Fraudulent Register.com - No response

AUTHOR: Explorebyyourself - (Russian Federation)

It's been 11 days since I first contacted the Register.com customer support service. Since that time I got no response beside those common phrases that you see here. Nothing!


People, never never have deals with Register.com! It's all fraud!
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#2 Author of original report

Fraudulent Register.com

AUTHOR: Explorebyyourself - (Russian Federation)

It's been almost a week since I sent the first claim. Since that time I sent some more requests - no response. "Customer care" - is it a mockery?

I WANT MY MONEY BACK!
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#3 Author of original report

4 days - no response

AUTHOR: Explorebyyourself - (Russian Federation)

It's been 4 days since I sent my claim to the customer support of Register.com. Still got no response.

They play pretend to be customer-oriented which is absolute lie.
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#4 Author of original report

No feedback from customer support

AUTHOR: Explorebyyourself - (Russian Federation)

I did it 3 days ago. I got an auto-reply: "Your question has been received. You should expect a response from us within 24 hours." It was 08/24/2012 05:40 AM Since then I got nothing from your customer support. No one contacted me, no one answered my question. You have time to monitor the Internet in search of reports, but you don't have time to answer your clients.

Still waiting for the answer. I will definitely update this posting no matter how the situation developed.

Explorebyyourself
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#5 UPDATE Employee

Response from Register.com

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear Explorebyyourself:
 
At Register.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: http://www.register.com/customersupport/contact.rcmx.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Register.com
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