- Report: #282765
Report - Rebuttal - Arbitrate
Complaint Review: Registry Mechanic /element 5 / PC Tools.com
Registry Mechanic /element 5 / PC Tools.comVogelsanger Str. 78, D-50823 Cologne, Germany Internet Germany
Registry Mechanic /element 5 / PC Tools.com UnAuthorized credit card billing. Cologne Internet
*Consumer Comment: others
*Consumer Comment: Registry Mechanic
*Author of original report: "I don't believe that you were automatically renewed."
*Consumer Comment: Registry Mechanic annual subcription
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At the end of that first year I was asked (via e-mail) to continue the program. I declined. Now two years later I get a notification that my Subscription was automatically renewed! WHAT SUBSCRIPTION ?? This is after one year and four months of inactivity with that web site.
When you go to the web site to see what the situation is, only through searching will you find an "Agreement" for automatic renewal. It says that you have to cancel in writing but the latest charge will not be refunded even if you cancel. I never agreed to any such automatic renewal to begin with! Also, I defy anyone to find the method of writing the company to cancel. It gives dead end instructions, i.e. to cancel go first to step one, then two, then three, then four, but after you arrive at step four it takes you back to step one to start off all over again? I sent them an e-mail at a different link on the web page to cancel me from those renewals. Theyve got the perfect SCAMmake it simple to download the program, but make it impossible or damned near impossible to cancel.and if you do cancel they still keep your money!
So....I will continue to warn anyone who is thinking of downloading the Registry Mechanic program of the SCAM that is being run by that company originating in Germany. Once you download, you'll never be able to discontinue the yearly billing unless you get a different charge account number. This is like a nightmare!
This report was posted on Ripoff Report on 11/03/2007 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Registry-Mechanic-element-5-PC-Toolscom/internet/Registry-Mechanic-element-5-PC-Toolscom-UnAuthorized-credit-card-billing-Cologne-Inte-282765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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