- Report: #1023496
Report - Rebuttal - Arbitrate
Complaint Review: Regus Business Center
Regus Business Center6320 Canoga Ave. 15th Floor Internet United States of America
Regus Business Center Lies, Products and Services not rendered , Internet
*Author of original report: UPDATE - RESOLVED! THANKS!
*Author of original report: Filing my claim with the court today
*Author of original report: Email from center manager
*Author of original report: ADDRESS UPDATE
*Author of original report: No attempt to fix anything..
*UPDATE Employee: Response from Regus Customer Service
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there still would be issues with everything not being what I was promised from day one. Up until this day, which is about 5 months later, I am still being charged $149.99 for a phone line which I was promised $40.00 plus long distance
charges after I was told I could have an unlimited plan for $49.00.
The main problem I have with my center is the fact that I was told the phone will display my caller ID. Every time I brought it up to my Centers Manager, they would reply they would place a ticket for my request. It got to a point that I started loosing business because the field of work Im involved in is Telemarketing and every time our potential customers / clients
would try to call back, theyd get an unprofessional generic Regus voicemail. I was told that the issue will be resolved within 3-6 weeks depending on how backed up they were. After 6 weeks I decided to bring the subject back up to my center manager, her words were Oh the idiots at corp offices emailed me back and there is no way your phone number can be programmed to be displayed on caller ID. Ive basically been paying for a service, which I cant fully utilize and cant have my employees dial off of cellular phones. This experience has been a total nightmare not to mention our center manager is a total liar and deceived us from day one! Every time we ask to speak to someone in corp offices, she says she cant give any contact information out to center members. I thought if I signed a 1 year agreement I wouldnt be just a member but rather a tenant of the business offices, at least thats what she convinced me when I originally signed my agreement. I decided to set an appointment to discuss my issues with her one last time. She asked me to write a letter and explain everything we discussed and she asked me to email and promised to get me out of our lease by the end of March. Well 3 days after I sent my email I
tried to contact my center manager and came to find out she was on vacation for close to 2 weeks. I waited patiently for some sort of reply, when I saw her back in the center I asked if she had received my letter, she told me that she spoke to her supervisor and there is nothing she can do. Wait a minute, 2 weeks back she told me she would promise to get me out of my lease by the end of March now shes telling me that she cant? The same-way she promised to make our phone numbers display on the caller ID??
Not to mention a few days ago in the kitchen I overheard a conversation with her and another center member that the deposits never get refunded because they are taken as retainers. Not only they wont let me out of my lease, it seems my deposit will not be refunded back to me. If my issues are not resolved I will gladly post her name on this website to get my
issues heard and resolved once and for all. Everyone else in the center (the front desk people) are great, very respectful. It just seems our center manager really doesnt know what she was doing and I was deceived from day one.
This report was posted on Ripoff Report on 03/04/2013 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regus-Business-Center/internet/Regus-Business-Center-Lies-Products-and-Services-not-rendered-Internet-1023496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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