I contacted you/Regus very early in request for renewal rates/terms on my office service lease. The tiny print says that 90 days prior to the expiration the client/tenant must notify Requs of their intent to terminate. I started 120 out requesting rates/terms. I was passed off, the next person "Sallie" sent me an email stating that I had until 5/31/13 and she made no mention that "time was of the essence" In fact, she said, I will meet with you, however (its early). I requested that "Sallie" provide me with rates again on 2/7. She did not do that and never did that. What she did do was execute an automatic renewal with a increase in rate of approximately 33%! I let her know politely that this was not acceptable to me and requested that she contact me. I was again ignored. I telephoned her and requested a call back, I was AGAIN ignored.
I went into her office today and requested her time. She agreed to speak with me and told me that it was too late for her to accommodate any rate negotiations. I reminded her that I requested rates 120 days out and she shrugged her shoulders. She went on to tell me that I was high-maintenance. I am outraged by that as I have been in the office approximately 15 days over 14 mo. I have had approx. 5 meetings in the conference room. She indicated that serving my needs was an imposition on her and her staff. She said that he staff had to screen my calls; that is ridiculous given that I can count on one hand the number of times that her staff has screened a call for me. Remember, I am only in the office 1 day/mo. on average! I wanted to be a happy Regus customer for years! And, I am not. I don't appreciate these games that Sallie and her crew played. Not to mention, hearing that I am too much trouble for her staff - given my rates.