- Report: #1025317
Report - Rebuttal - Arbitrate
Complaint Review: Regus
Regus8 Faneuil Hall Marketplace, 3rd Floor, Boston, Massachusetts United States of America
Regus HQ, A Member of the Regus Group Deceptive Business practices - 90 Day auto-renewal fine print on a 6 month lease Boston, Massachusetts
*Consumer Comment: Another Victim
*Consumer Comment: Regus Auto Renew Gotch!
*REBUTTAL Owner of company: Steve
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I understand if you were taken aback by the original rate. The renewal rates are automatically generated in our system taking into account a few factors, such as the occupancy of the center, the type of office you have, and the original discount that your office was sold at. Then they are populated and a notice is sent out.
I still have the ability to work with you until the 15th to come to an agreement on a rate that is good for both of us. However, I need you to understand that your office has already renewed for another term, as we require 90 days notice to be given for any termination. The date that you would have had to give notice to prevent an automatic renewal was February 28th. I want to make sure that you understand that although I can still work with you on the monthly rate, the deadline for you to simply terminate is past. If we can't come to an agreement by the 15th the original pricing will stand, and I will no longer be able to override it.
I can't keep your rate flat, but if you can give me an increase that you would be comfortable with, I will try to match it. If there is a time we could talk this through on the phone or in person, then I would be happy to do that as well.
This report was posted on Ripoff Report on 03/07/2013 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Regus/Boston-Massachusetts-02109/Regus-HQ-A-Member-of-the-Regus-Group-Deceptive-Business-practices-90-Day-auto-renewal-f-1025317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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