• Report: #1130475

Complaint Review: Reines RV Center

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  • Submitted: Thu, March 13, 2014
  • Updated: Thu, March 13, 2014

  • Reported By: Invaldosta — Valdosta Georgia
Reines RV Center
Manassas, Virginia USA

Reines RV Center, Inc. Claimed to have inspected & corrected all defects with RV before purchase, but had not done so. Manassas Virginia

*REBUTTAL Owner of company: Reines RV Rebuttal

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Purchased a 2010 Tiffin Allegro Bus 1/14/14 from Reines RV Ctr., Manassas, Va.  We were told several times the RV had been inspected completely and all defects/problems had been corrected. Items discovered during the first week were: torn slide-out topper fabric, defective slide-out gasket, non-functioning LP gas & CO tester, separation of slide-out molding, rattling of entrance door, rattling of microwave, loose outside mirror, radiator leak, loose window shade, defective A/C sensor and defective A/C thermostat.  

The papers to get a new title did not arrive with-in 30 days & had a $622 "dealer penalty".  The old title was not notarized and had to be sent back to get notarized adding more time.  Reines has paid for the repairs, except for the "dealer penalty" but has taken no responsibility or apologized for their lack of inspection before selling me the RV. Since buying the RV it has been in the repair shop more than half the time requiring a great deal of time and effort on my part.


This report was posted on Ripoff Report on 03/13/2014 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Reines-RV-Center/Manassas-Virginia/Reines-RV-Center-Inc-Claimed-to-have-inspected-corrected-all-defects-with-RV-before-p-1130475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

Reines RV Rebuttal

AUTHOR: Owner - ()

The motor home was inspected and checked by Reines RV.

The customer spent hours inspecting the RV as well as being given an orientation on the motor home.

The customer took the RV to his own repair facility to have minor repairs done. The mechanic told our GM that the repairs where minor and would take a few days.

Even though the customer agreed to a 50/50 split on any repairs Reines paid 100% of all repairs.

The DMV paperwork arrived with about 10 days to spare. The customer wanted us to change the date on our paperwork so not to have a penalty because he was out of town. We could not change legal documents. I am sorry the customer had a penalty for filing late however I feel we did nothing wrong. 

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