- Report: #429657
Report - Rebuttal - Arbitrate
Complaint Review: Reliant Energy Company
Reliant Energy Companyreliantenergy.com Dallas, Texas U.S.A.
Reliant Energy Company Billed after 6 months of incorrect meter readings Dallas Texas
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Looking over my corrected bill I saw that in the previous months they had received wrong readings and they are now charging me in full.
ONCOR does their meter readings, so I decided to sign up on their website to see my readings. Turns out that I can (online) check my readings at 15-minute intervals. So how is it that Reliant got wrong readings in a period of 6 months? Actually it probably was more than that, but by State law they cannot charge me beyond 6 months.
Is it right that I have to assume full responsibility for their mistake, and the only way that Reliant Energy holds itself accountable is by saying that they're sorry? Now I have this $468 bill that I did not expect and am not in the best financial position to be able to pay it.
Lesson Learned: I will now be checking the meter myself, to make sure they do not underbill me.
Resident in dallas
This report was posted on Ripoff Report on 03/01/2009 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reliant-Energy-Company/Dallas-Texas-75243/Reliant-Energy-Company-Billed-after-6-months-of-incorrect-meter-readings-Dallas-Texas-429657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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