• Report: #580691

Complaint Review: Reliant Energy-Houston

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, March 13, 2010
  • Updated: Sat, March 13, 2010

  • Reported By: A.R. — Spring Texas United States of America
Reliant Energy-Houston
1000 Main Street Houston, Texas United States of America

Reliant Energy-Houston Guestimated Billing???? Houston, Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I paid my utility bill in full and had a $0 balance as of 2/15/10.  I received a bill in early March 2010 for $4 and some change.  I was worried this was a mistake so I asked Reliant Energy to send a technician out to check our utility box.  I then received a bill indicating a current due of $787.38!!! When I called Reliant Energy to ask about this bill, the representative advised me that a Centerpoint technician changed my utility box on "what she believes" was March 4th and "discovered" that my utility box had been breaking for some time-???  We had been receiving regular bills and nothing had been wrong- we were paying averages of $250-$350 month without fail...... According to this representative, the technician "discovered" that the utility box had started to malfunction sometime in November 2009 to the best of his "knowledge".  So, Reliant Energy decided to look back at our usage from the previous November 2008-February 2009 to determine what we ACTUALLY could have been using for the months November 2009-February 2010.?????..... and they invoiced us for the difference of what we had already paid..(Remember I had already paid this account to ZERO BALANCE as of 2/15/10. ) So here I am stuck with this outrageous guestimated bill??? To make things worse, this ever so kind representative advised me that the Centerpoint technician said there was tampering with the box so now our account was NOT eligible for a deferred billing offer???? WHAT????  Noone has tampered with that box!!!!!  However, I sure do feel strongly that someone has tampered with my account and my money!!!  This ever so kind "customer care" representative also advised me that if I did not pay the amount in full we would receive a disconnect notice and charged a disconnect fee--gee thanks----

This report was posted on Ripoff Report on 03/13/2010 07:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reliant-Energy-Houston/Houston-Texas-77002/Reliant-Energy-Houston-Guestimated-Billing-Houston-Texas-580691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Reliant Energy-Houston

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory