- Report: #555418
Report - Rebuttal - Arbitrate
Complaint Review: Reliant Energy
Reliant EnergyInternet United States of America
Reliant Energy Did not take our deposit and shut off electricity Internet
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I ended up calling TXU who immediately took out my deposit, which was $90 cheaper. The man there looked up the service and stated that it was still in the previous tenant's name! I do not know if Reliant never switched it over to our name or what! I cannot get electricity before Monday no matter what.
What would happen if the 4 year old in my care were to die of an asthma attack because I couldn't get electricity for his breathing treatments? Why did they do this on a Friday before a holiday weekend? Why didn't they take the money out for my deposit rather than sending me a bill for it? I had no access to my new mail box until the night before so I had no knowledge they didn't get their deposit, which should have been taken out of my account the week before. The previous tenant was signed up for electricity through the following Tuesday too. I do not know why there was no contact with me in an attempt to resolve this matter before 2 children were without electricity.
This report was posted on Ripoff Report on 01/16/2010 05:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Reliant-Energy/internet/Reliant-Energy-Did-not-take-our-deposit-and-shut-off-electricity-Internet-555418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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