- Report: #784477
Report - Rebuttal - Arbitrate
Complaint Review: Reliant Home Financial
Reliant Home Financial12101 Woodcrest Executive Dr. Suite 160 Saint Louis, Missouri United States of America
Reliant Home Financial The Arize Group, They claimed that they could help me get a loan modification on my mortgage. John Wakley was the sales rep, switched from the nicest to the nastiet. when Sarah who actually told me the truth "that th Saint Louis, Missouri
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For this service, he said that I would have to pay a fee of about $5,000 in three payments of $1,663 each direct from your bank account, no check or no credit card accepted. I stretched to make the first one on the spot because I am suffocating with my mortgage. I never could believe that anybody or a group of individuals could be so heartless toward people in desperation. He said that I could withdraw if I decide to later on. After thinking deeply, I decided to get out and called him. He gave me an address where to send my cancellation letter which I did. After 2 weeks without response, I called him again then he said that He never told me that I could get my money back except unless I did withdraw in 5 days.
However, the email arrived way after 7 days where I got to know the truth from talking to Sarah at the ARIZE group who actually told me that I should contact them to get my refund. It appears that something happened to her because I have never been able to talk to her after that. One of the document that I received clearly states that cancellation should be done within 14 days not 5 days. I also spoke with a certain David Grey who was very rude, it is obvious that this group is a bunch of individuals who are taking advantage of people in difficult situation. I am waiting and know this whole thing will be caught.
This report was posted on Ripoff Report on 10/04/2011 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Reliant-Home-Financial/Saint-Louis-Missouri-63141-5050/Reliant-Home-Financial-The-Arize-Group-They-claimed-that-they-could-help-me-get-a-loan-mo-784477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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